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arn

04/25/2010 11:08 am

The support staff of the company is completely non-responsive. Stonewalling seems to be their technique. I have a registered copy of SO2.9 and I need to a new key. I changed computers. The license is supposed to be permanent, but the company seems to want to forget that. Any ideas??

arn

04/25/2010 11:53 am

Now fixed. Magic.

Oleg Chernavin

04/26/2010 04:21 am

We are really sorry for that! Actually the key you received in your order confirmation E-mail should work on the new computer.

Regarding non-responded E-mails. We have complaints about that. We reply every E-mail we get within a day - usually within a few hours. But some E-mails get lost in various spam filters, Trash E-mail boxes, etc. Non-delivered E-mails is a real problem nowdays.

You can always use our forum and you can see that questions here are answered promptly.

Best regards,
Oleg Chernavin
MP Staff

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