OE often crashes

Author Message
ammann enterprises gmbh 07/15/2014 03:57 am
Dear Community,

since we upgraded a WinXP Machine to Vista, OE.exe often crashes. We tried to reinstall Offline Explorer but the problem is still there, some Eventlogs (in German):

Fehlerhafte Anwendung OE.exe, Version 6.8.0.4098, Zeitstempel 0x2a425e19, fehlerhaftes Modul ntdll.dll, Version 6.0.6002.18881, Zeitstempel 0x51da3e27, Ausnahmecode 0xc0000005, Fehleroffset 0x00041a9c, Prozess-ID 0x13e8, Anwendungsstartzeit 01cf9f96f5a63197.

Fehlerhafte Anwendung OE.exe, Version 6.8.0.4098, Zeitstempel 0x2a425e19, fehlerhaftes Modul kernel32.dll, Version 6.0.6002.19034, Zeitstempel 0x52f2ec86, Ausnahmecode 0x0eedfade, Fehleroffset 0x0003fd1e, Prozess-ID 0xbd4, Anwendungsstartzeit 01cf9f998a97bb57.

It's nearly always around 21:25 o'clock but I havn't any task which starts or ends around this time.
ammann enterprises gmbh 07/15/2014 04:07 am
We also sometimes getting the error:

Access violation at adress 753871D5 in module 'comctl32.dll' .
Read of adress 00000000
ammann enterprises gmbh 07/15/2014 04:41 am
And since we upgraded, our Offline Explorer is in German, on Windows XP it was in English. Maybe this comctl32.dll error is because of that, but we don't know how to change back in English. Any ideas?
Oleg Chernavin 07/23/2014 02:03 am
I am sorry for the late answer. Please use the "Ansicht" tab of the Ribbon and the very first button there (Sprachen) would be for language switch.

Please upgrade to the latest 6.8 SR3 version of Offline Explorer Pro and let me know if it works better now.

Thank you!

Best regards,
Oleg Chernavin
MP Staff
ammann enterprises gmbh 07/29/2014 05:17 am
Thank you for the answer, I will test and let you know if this solved the problem.
Oleg Chernavin 07/29/2014 06:59 am
Yes, please keep me informed.

Oleg.
ammann enterprises gmbh 07/30/2014 09:29 am
Now the error in eventlog is a little bit different, the defect module is OE.exe

Fehlerhafte Anwendung OE.exe, Version 6.8.0.4126, Zeitstempel 0x2a425e19, fehlerhaftes Modul OE.exe, Version 6.8.0.4126, Zeitstempel 0x2a425e19, Ausnahmecode 0xc0000005, Fehleroffset 0x00270081, Prozess-ID 0xc34, Anwendungsstartzeit 01cfab4f437bf930.
Oleg Chernavin 07/30/2014 09:33 am
Can you try the following - open the Options dialog - File section and click the "Clear the URLs database" button. Then restart Offline Explorer.

If this doesn't work, can you tell me more details on how exactly the program crashes? Does it happen on all Project downloads or on certain ones. How much time usually passes after the download start before the crash, how many files get downloaded?

Oleg.
ammann enterprises gmbh 08/11/2014 08:35 am
Hello,

thank you for your answer, but the problem didn't get solved.

Definitely the crash is not for every project, the problem is we have so many projects. Is there an easy way to find out on which project the programm crashes, maybe through a log or smthg.
Oleg Chernavin 08/11/2014 11:03 am
Is it possible to try some of the Projects starting them manually one by one to see what causes the crash?

Oleg.
ammann enterprises gmbh 08/18/2014 04:57 am
I wil reply, when we tested all projects.
ammann enterprises gmbh 08/18/2014 05:00 am
Yes it its possible, but as I told you we have so many projects and it needs a long time to test them all.
Oleg Chernavin 08/19/2014 04:36 am
Yes, I will wait. Thank you for assisting me in finding this problem!

Oleg.
ammann enterprises gmbh 09/08/2014 10:54 am
We finally found our problem project.

It is fondsprofessionell.at with the following URLs:

http://www.fondsprofessionell.at/news/home/
http://www.fondsprofessionell.at/news/top-news/
http://www.fondsprofessionell.at/news/aktuelle-news/

While downloading the project, OE crashes.

What can we do check what causes the crash or what information can we provide to help you heloping us?

Best regards
Oleg Chernavin 09/11/2014 05:44 pm
Please give me the Project settings - select it, press Ctrl+C and paste to the forum message. Thank you!

Oleg.
ammann enterprises gmbh 09/15/2014 09:06 am
[Object]
OEVersion=Pro 6.8.4126
Type=0
IID=8272
Caption=http://www.fondsprofessionell.at/news/home/
URL=http://www.fondsprofessionell.at/news/home/http://www.fondsprofessionell.at/news/top-news/http://www.fondsprofessionell.at/news/aktuelle-news/Additional=AutoExport=g:\inetpub\wwwroot\archiv\{:setdate=date+1}{:year}{:0month}{:0day}\sp_at\fa\wi\fondsprofessionell.at\;101000Channels=5
MVer=5
Lev=2
When=1
Hour=21
Minute=22
Weekday=257
FTText.Exts=htmlhtmaspaspxjspstmstmlidcshtmlhtxtxttextxspxmlrxmlcfmwmlphpphp3
FTImages.Exts=gifjpgjpegtiftiffxbmfifbmppngipxjp2j2cj2kwbmplwf
FTVideo.Exts=mpgavianimpegmovfliflcvivrmramrvasfasxwmvm1vm2vvob
FTAudio.Exts=wavriffmp3midmp2m3uravocwmaape
FTArchive.Exts=ziparcgzzarjlhalayleirarcabtarpakacejar
FTUDef.Exts=jscssssivbsdtdxslswf
FTText.B=ooxooo
FTImages.B=ooxooo
FTVideo.B=xoxooo
FTAudio.B=xoxooo
FTArchive.B=xoxooo
FTUDef.B=ooxooo
FTOther.B=xoxooo
FTSizes=0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,3,3,3,0,3,0,0,0,0,0,0,0,0
NotIgnoreLogout=False
RSrvsBx=1
RPathIn=nid x
RPathEx=drucker x
RFileEx=mailforumprint xxx
RProtBx=1
RProt=127
LastStart=40:98:135:125:252:116:228:64:
LastEnd=40:98:135:125:252:116:228:64:
PrjStart=252:225:34:49:21:9:228:64:
LastStarted=13.09.2014 21:22:03
LastEnded=13.09.2014 21:22:03
S200=424
SPar=249
SSav=424
SLast=200
SSiz=18672679
SMdf=424
SHTML=239
SSuccDowns=563
LFiles=424
LSize=7591276
SubstsB=c2lkPSoqJioJc2lkPSoqJioJc2lkPSoqDQo=
ApplyAllSubsts=True
ImgDim=0,0,0,0
PrevURL=http://www.fondsprofessionell.at/news/home/
IPAddr=-1784574370
Exported=19.07.2014 21:27:48 - g:\inetpub\wwwroot\archiv\140720\sp_at\fa\wi\fondsprofessionell.at\
Oleg Chernavin 09/17/2014 01:46 pm
Can you please try this version:

http://www.metaproducts.com/download/betas/opsetup.exe

Also, does this error happens during the download or when you exit Offline Explorer Pro?

Oleg.
ammann enterprises gmbh 09/22/2014 04:16 am
During the download.

I will try the beta version.
ammann enterprises gmbh 09/22/2014 04:28 am
At Version 6.9 OE is not crashing anymore when I download this Project, but we will test it two days with our scheduled projects and we will see if we get any crash again.
Oleg Chernavin 09/22/2014 02:05 pm
That's promising! Please keep me informed.

Oleg.
ammann enterprises gmbh 09/29/2014 07:34 am
This project isn't crashing anymore, but there are other crashes, if we have further information, we will inform you in this post.

Thank you
Oleg Chernavin 09/29/2014 09:16 am
OK. Good.

Oleg.