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NO RESPONSE FROM METAPRODUCT SYSTEMS EMAIL

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Message

James Vankollenburg

05/12/2014 06:50 pm

I just purchased Offline Explorer Pro and am having a problem with the program accessing my fonts. I have emailed the company twice and they do not respond. Is this company still in business? The program is useless to me if it does not recognize foreign-language fonts in a website download.

Oleg Chernavin

05/13/2014 02:06 pm

Dear James Vankollenburg,

Thank you for writing us. I sent you my reply the same day. I hope it got through, although I had no reply from you.

Here is what I wrote:

Usually a browser may wrongly detect the page encoding when viewing from your hard disk. Please try to right-click on a page and choose a different text encoding.

I would also like to know the URL of such page to reproduce the problem and see if I can make some improvements.

Best regards,
Oleg Chernavin
MP Staff

James Vankollenburg

05/13/2014 07:43 pm

No, I never received the response and it is not in my spam either. But now you have seen my question, so we can proceed. I have tried to right-click and choose various encodings but with the same or similar results: the Greek text shows up as gibberish. Here is a perfect example from the site downloaded. If you scroll down the page, you will find the Greek alphabet, but when I have downloaded the site, the Greek appears as gibberish: http://www.hellenicgods.org/pronunciationinhelleniclanguage

Oleg Chernavin

05/14/2014 03:28 pm

I fixed this error. Please install the updated version:

http://www.metaproducts.com/download/betas/opsetup.exe

Next, use the Delete button to Delete only Project files. Redownload the Project. It should be browsed correctly now.

Oleg.

James Vankollenburg

05/14/2014 11:19 pm

Yes, Oleg, It appears that this fixed the problem. Thank you so very much!

Oleg Chernavin

05/15/2014 08:06 am

Great! You are welcome!

Oleg.

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MetaProducts Systems End User License Agreement

TRADEMARKS

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IMPORTANT: PLEASE READ THIS AGREEMENT CAREFULLY BEFORE USING THE SOFTWARE.

END USER LICENSE AGREEMENT

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LICENSE OF UNREGISTERED SOFTWARE

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LICENSE OF REGISTERED SOFTWARE

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DISTRIBUTION OF UNREGISTERED SOFTWARE

The uninstalled, UNREGISTERED SOFTWARE may be freely copied and distributed to other users provided the USER complies with the following requirements. If the USER offers this uninstalled, UNREGISTERED SOFTWARE for download ("SHAREWARE SITE USER"), then the SHAREWARE SITE USER agrees to: (1) immediately replace this version of the uninstalled, UNREGISTERED SOFTWARE with a new version of this SOFTWARE if a new version is released by MetaProducts, or (2) delete this version of the UNREGISTERED SOFTWARE immediately upon written email notice by MetaProducts

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LIMITATIONS OF USE

The USER agrees not to use the SOFTWARE as part of any illegal activity, or to violate any rights of a third party. This LICENSE grants rights to use this SOFTWARE, but does not grant any legal rights to content owned by any third party, nor does the LICENSE release the USER from any responsibilities regarding the rights of third parties. MPS makes no representations involving the legality of any activities regarding the use of the SOFTWARE in conjunction with copyrighted content. The USER retains full responsibility to determine the extent of the USER's rights, and, if necessary, to contact the owner of copyrighted content prior to use of the SOFTWARE. Use of this SOFTWARE to violate the legal rights of any third party constitutes failure of the USER to comply with the terms of this LICENSE, and therefore terminates the USER's rights to use the SOFTWARE.

DISCLAIMER OF WARRANTY AND LIABILITY

This SOFTWARE is provided "as is" without representations or warranties of any kind, whether expressed or implied. The USER must assume the entire risk of using the SOFTWARE, and MPS shall have no liability to the USER or any other third-party for any damages whatsoever, including, but not limited to, any economic or data loss, even if such loss was foreseeable by MPS. Any violation of the intellectual property rights of any party as a result of the use of the SOFTWARE is explicitly against the terms of this LICENSE, and MPS disclaims any liability for the use of the SOFTWARE in this way as unauthorized and outside the scope of any warranty or agreement between the USER and MPS.

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MetaProducts Systems Trademarks

AutoDialogs™
Inquiry Professional Edition™
Internet Research Suite™
Offline Explorer™
Offline Explorer Pro™
Startup Organizer™

Disk Watchman™
Inquiry Standard Edition™
Links Organizer™
Offline Explorer Enterprise™
Portable Offline Browser™