OE Pro - 6.4.3860 SR1 Constantly crashing and not able to finish project

Author Message
ik 11/12/2012 09:44 am
Software : OE Pro - 6.4.3860 SR1
OS: Win7 64 Ultimate
RAM: 16GB
Processor: I7 2600k

I am downloading a large project which has close to a million files.

This is also an error i am getting http://s16.postimage.org/ybeldhnyd/oeerror.png

and also "Thread creation error: Not enough storage space is available to process this command."


After reading the forum I have also tried running with params /NoDB and /NoMap

The problem occurs after reaching about ~10,000-~20,000 downloads

I have,
- Directory overload ON.
- 20~10 Threads, have tried 0, 1, 2-5 Second delays.
- Parsing, only File Integrity and Suppress Errors, and I have tried with all off too.
- Download only modifier and new files with Check Size.
- Level limit unchecked.
- Have tried No / Offline Link translation.
- Got a couple of URL filters on filename and directory

Crash log:
Faulting application name: OE.exe, version: 6.4.0.3860, time stamp: 0x2a425e19
Faulting module name: KERNELBASE.dll, version: 6.1.7601.17514, time stamp: 0x4ce7bafa
Exception code: 0x0eedfade
Fault offset: 0x0000b727
Faulting process id: 0x5b4
Faulting application start time: 0x01cdc079502bfcee
Faulting application path: C:\Program Files (x86)\Offline Explorer Enterprise\OE.exe
Faulting module path: C:\Windows\syswow64\KERNELBASE.dll
Report Id: ae1de2f9-2c72-11e2-9e0a-d6e76f8d06f6


Version=1
EventType=APPCRASH
EventTime=129971617962061087
ReportType=2
Consent=1
ReportIdentifier=b5252743-2c72-11e2-9e0a-d6e76f8d06f6
IntegratorReportIdentifier=b5252742-2c72-11e2-9e0a-d6e76f8d06f6
WOW64=1
Response.type=4
Sig[0].Name=Application Name
Sig[0].Value=OE.exe
Sig[1].Name=Application Version
Sig[1].Value=6.4.0.3860
Sig[2].Name=Application Timestamp
Sig[2].Value=2a425e19
Sig[3].Name=Fault Module Name
Sig[3].Value=ntdll.dll
Sig[4].Name=Fault Module Version
Sig[4].Value=6.1.7601.17514
Sig[5].Name=Fault Module Timestamp
Sig[5].Value=4ce7ba58
Sig[6].Name=Exception Code
Sig[6].Value=c0000005
Sig[7].Name=Exception Offset
Sig[7].Value=0002dece
DynamicSig[1].Name=OS Version
DynamicSig[1].Value=6.1.7601.2.1.0.256.1
DynamicSig[2].Name=Locale ID
DynamicSig[2].Value=1033
DynamicSig[22].Name=Additional Information 1
DynamicSig[22].Value=e8ad
DynamicSig[23].Name=Additional Information 2
DynamicSig[23].Value=e8adce1c2b9e7be834b4063ac3c53863
DynamicSig[24].Name=Additional Information 3
DynamicSig[24].Value=e8ad
DynamicSig[25].Name=Additional Information 4
DynamicSig[25].Value=e8adce1c2b9e7be834b4063ac3c53863
UI[2]=C:\Program Files (x86)\Offline Explorer Enterprise\OE.exe
UI[3]=Offline Explorer executable has stopped working
UI[4]=Windows can check online for a solution to the problem.
UI[5]=Check online for a solution and close the program
UI[6]=Check online for a solution later and close the program
UI[7]=Close the program
LoadedModule[0]=C:\Program Files (x86)\Offline Explorer Enterprise\OE.exe
LoadedModule[1]=C:\Windows\SysWOW64\ntdll.dll
LoadedModule[2]=C:\Windows\syswow64\kernel32.dll
LoadedModule[3]=C:\Windows\syswow64\KERNELBASE.dll
LoadedModule[4]=C:\Windows\syswow64\user32.dll
LoadedModule[5]=C:\Windows\syswow64\GDI32.dll
LoadedModule[6]=C:\Windows\syswow64\LPK.dll
LoadedModule[7]=C:\Windows\syswow64\USP10.dll
LoadedModule[8]=C:\Windows\syswow64\msvcrt.dll
LoadedModule[9]=C:\Windows\syswow64\ADVAPI32.dll
LoadedModule[10]=C:\Windows\SysWOW64\sechost.dll
LoadedModule[11]=C:\Windows\syswow64\RPCRT4.dll
LoadedModule[12]=C:\Windows\syswow64\SspiCli.dll
LoadedModule[13]=C:\Windows\syswow64\CRYPTBASE.dll
LoadedModule[14]=C:\Windows\syswow64\oleaut32.dll
LoadedModule[15]=C:\Windows\syswow64\ole32.dll
LoadedModule[16]=C:\Windows\system32\mpr.dll
LoadedModule[17]=C:\Windows\system32\version.dll
LoadedModule[18]=C:\Windows\system32\msimg32.dll
LoadedModule[19]=C:\Windows\system32\olepro32.dll
LoadedModule[20]=C:\Windows\WinSxS\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_41e6975e2bd6f2b2\comctl32.dll
LoadedModule[21]=C:\Windows\syswow64\SHLWAPI.dll
LoadedModule[22]=C:\Windows\system32\winspool.drv
LoadedModule[23]=C:\Windows\syswow64\shell32.dll
LoadedModule[24]=C:\Windows\syswow64\wininet.dll
LoadedModule[25]=C:\Windows\syswow64\urlmon.dll
LoadedModule[26]=C:\Windows\syswow64\CRYPT32.dll
LoadedModule[27]=C:\Windows\syswow64\MSASN1.dll
LoadedModule[28]=C:\Windows\syswow64\iertutil.dll
LoadedModule[29]=C:\Windows\syswow64\comdlg32.dll
LoadedModule[30]=C:\Windows\system32\wsock32.dll
LoadedModule[31]=C:\Windows\syswow64\WS2_32.dll
LoadedModule[32]=C:\Windows\syswow64\NSI.dll
LoadedModule[33]=C:\Windows\system32\winmm.dll
LoadedModule[34]=C:\Windows\system32\hhctrl.ocx
LoadedModule[35]=C:\Windows\WinSxS\x86_microsoft.windows.gdiplus_6595b64144ccf1df_1.1.7601.17514_none_72d18a4386696c80\gdiplus.dll
LoadedModule[36]=C:\Windows\system32\IMM32.DLL
LoadedModule[37]=C:\Windows\syswow64\MSCTF.dll
LoadedModule[38]=C:\Windows\system32\uxtheme.dll
LoadedModule[39]=C:\Windows\system32\dwmapi.dll
LoadedModule[40]=C:\Program Files\WIDCOMM\Bluetooth Software\SysWOW64\BtMmHook.dll
LoadedModule[41]=C:\Windows\syswow64\PSAPI.DLL
LoadedModule[42]=C:\Windows\system32\oleacc.dll
LoadedModule[43]=C:\Windows\syswow64\CLBCatQ.DLL
LoadedModule[44]=C:\Windows\system32\explorerframe.dll
LoadedModule[45]=C:\Windows\system32\DUser.dll
LoadedModule[46]=C:\Windows\system32\DUI70.dll
LoadedModule[47]=C:\Windows\system32\WindowsCodecs.dll
LoadedModule[48]=C:\Windows\system32\profapi.dll
LoadedModule[49]=C:\Windows\system32\ntmarta.dll
LoadedModule[50]=C:\Windows\syswow64\WLDAP32.dll
LoadedModule[51]=C:\Windows\system32\dnsapi.DLL
LoadedModule[52]=C:\Windows\system32\iphlpapi.DLL
LoadedModule[53]=C:\Windows\system32\WINNSI.DLL
LoadedModule[54]=C:\Windows\System32\netprofm.dll
LoadedModule[55]=C:\Windows\System32\nlaapi.dll
LoadedModule[56]=C:\Windows\system32\CRYPTSP.dll
LoadedModule[57]=C:\Windows\system32\rsaenh.dll
LoadedModule[58]=C:\Windows\system32\RpcRtRemote.dll
LoadedModule[59]=C:\Windows\System32\npmproxy.dll
LoadedModule[60]=C:\Windows\system32\mswsock.dll
LoadedModule[61]=C:\Windows\System32\wshtcpip.dll
LoadedModule[62]=C:\Program Files (x86)\Offline Explorer Enterprise\sqlite3.dll
LoadedModule[63]=C:\Windows\SysWOW64\ieframe.dll
LoadedModule[64]=C:\Windows\system32\SXS.DLL
LoadedModule[65]=C:\Windows\system32\apphelp.dll
LoadedModule[66]=C:\Windows\system32\RASAPI32.dll
LoadedModule[67]=C:\Windows\system32\rasman.dll
LoadedModule[68]=C:\Windows\system32\rtutils.dll
LoadedModule[69]=C:\Windows\system32\sensapi.dll
LoadedModule[70]=C:\Windows\system32\rasadhlp.dll
LoadedModule[71]=C:\Windows\system32\napinsp.dll
LoadedModule[72]=C:\Windows\system32\pnrpnsp.dll
LoadedModule[73]=C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL
LoadedModule[74]=C:\Windows\System32\winrnr.dll
LoadedModule[75]=C:\Windows\system32\wshbth.dll
LoadedModule[76]=C:\Program Files (x86)\Bonjour\mdnsNSP.dll
LoadedModule[77]=C:\Windows\syswow64\Normaliz.dll
LoadedModule[78]=C:\Windows\System32\wship6.dll
LoadedModule[79]=C:\Windows\system32\MLANG.dll
LoadedModule[80]=C:\Windows\System32\fwpuclnt.dll
LoadedModule[81]=C:\Program Files (x86)\Kaspersky Lab\Kaspersky Internet Security 2013\scrchpg.dll
LoadedModule[82]=C:\Windows\SysWOW64\vbscript.dll
LoadedModule[83]=C:\Program Files (x86)\Kaspersky Lab\Kaspersky Internet Security 2013\klscav.dll
LoadedModule[84]=C:\Program Files (x86)\Kaspersky Lab\Kaspersky Internet Security 2013\remote_eka_prague_loader.dll
LoadedModule[85]=C:\Program Files (x86)\Kaspersky Lab\Kaspersky Internet Security 2013\prremote.dll
LoadedModule[86]=C:\Windows\system32\MSVCP100.dll
LoadedModule[87]=C:\Windows\system32\MSVCR100.dll
LoadedModule[88]=C:\Program Files (x86)\Kaspersky Lab\Kaspersky Internet Security 2013\prloader.dll
LoadedModule[89]=C:\Windows\system32\userenv.dll
LoadedModule[90]=C:\Program Files (x86)\Kaspersky Lab\Kaspersky Internet Security 2013\service.dll
LoadedModule[91]=C:\Program Files (x86)\Kaspersky Lab\Kaspersky Internet Security 2013\eka_meta.dll
LoadedModule[92]=C:\Program Files (x86)\Kaspersky Lab\Kaspersky Internet Security 2013\pxstub.ppl
LoadedModule[93]=C:\Program Files (x86)\Kaspersky Lab\Kaspersky Internet Security 2013\params.ppl
LoadedModule[94]=C:\Windows\SysWOW64\mshtml.dll
LoadedModule[95]=C:\Windows\SysWOW64\msls31.dll
LoadedModule[96]=C:\Program Files (x86)\Common Files\Microsoft Shared\VS7DEBUG\pdm.dll
LoadedModule[97]=C:\Program Files (x86)\Common Files\Microsoft Shared\VS7DEBUG\msdbg2.dll
LoadedModule[98]=C:\Windows\system32\msimtf.dll
LoadedModule[99]=C:\Windows\SysWOW64\jscript.dll
LoadedModule[100]=C:\Windows\System32\msxml3.dll
LoadedModule[101]=C:\Windows\system32\ImgUtil.dll
LoadedModule[102]=C:\Windows\SysWOW64\pngfilt.dll
LoadedModule[103]=C:\Windows\syswow64\SETUPAPI.dll
LoadedModule[104]=C:\Windows\syswow64\CFGMGR32.dll
LoadedModule[105]=C:\Windows\syswow64\DEVOBJ.dll
LoadedModule[106]=C:\Windows\system32\propsys.dll
FriendlyEventName=Stopped working
ConsentKey=APPCRASH
AppName=Offline Explorer executable
AppPath=C:\Program Files (x86)\Offline Explorer Enterprise\OE.exe
Oleg Chernavin 11/12/2012 09:45 am
Can you please post your Project settings here? Select it, press Ctrl+C and paste to the forum message.

Thank you!

Best regards,
Oleg Chernavin
MP Staff
ik 11/12/2012 09:48 am
is there an email i can send it to ?
Oleg Chernavin 11/12/2012 10:01 am
Yes, please send to support@metaproducts.com

Thank you!

Oleg.
ik 11/12/2012 12:10 pm
Oleg,

I sent the information via email and attached the link file.

Thanks for taking a look,
ik
Oleg Chernavin 11/13/2012 06:30 am
I haven't received it yet. Just sent an E-mail to the address you left in this forum.

Oleg.
ik 11/13/2012 06:33 am
Oleg,

I had sent it yesterday, I am not sure if it went to your spam folder due to the attached file, I will resend again but can you check there as well.

ik.
Oleg Chernavin 11/13/2012 11:51 am
Yes, I got it this time.

Oleg.
Oleg Chernavin 11/13/2012 02:03 pm
I am working to reproduce this. Meanwhile, please try to uncheck the "Prevent directories from overloading" box in the Options dialog - Files section and clean the Download Directory.

Would this kind of download be stable?

Oleg.
Oleg Chernavin 11/13/2012 02:27 pm
Another question - please watch the program status bar before it crashes - whether the lower-left corner have a Parsing (XX) message, where XX is a big number?

Oleg.
ik 11/14/2012 03:28 am
oleg,

actually the first time i ran this, "Prevent directories from overloading" was unchecked, it downloaded about 200,000 files and then OE crashed but i had set it to download all files. So since it crashed I changed the setting back to checked so that the directories wont get overloaded.

When it crashes there is no large number for parsing, infact its at downloading mode, also after i started using the resume file I noticed that once the mail part of parsing seems to have finished and downloading has began again, after about 10,000 files it will crash and now I also have the setting to check for a keyword to download files. You got my config anyway.

I am currently testing inside a VM on the same machine with windows xp pro sp3 and it has not crashed yet, and going on 400,000+ files downloaded with 400,000+ more currently in the cue.It has not crashed once yet.


Also.... is it possible to run this on linux ? I tried with wine on ubuntu 11, but the install file crashes.

Thanks Oleg,
ik.
Oleg Chernavin 11/14/2012 05:10 am
Yes, we have suspects about some kind of incompatibility with Windows 7. On Windows XP it works flawlessly.

At the same time we cannot reproduce these crashes on our Windows 7 computers and some users also tested massive downloads on Windows 7 with no problems.

Sorry for these issues! We continue investigating this to fix.

Oleg.
ik 11/14/2012 05:16 am
Oleg,

Thanks for looking at the problem and yeah, I understand that to find the problem you would probably have to be working in the same machine with a debugging environment setup.

Oh well, hopefully it will be sorted at some point in time.

regards,
ik.
Oleg Chernavin 11/14/2012 06:08 am
Yes, I will inform you if anything is found soon. Meanwhile, can I ask you to replace your OE.exe file with the latest version:

http://www.metaproducts.com/download/betas/OEP3870.zip

Oleg.
ik 11/19/2012 05:58 am
Oleg,

As I had mentioned this crashing and testing has cost me a lot of money to purchase bandwidth and I am unable to keep testing.

I hope the application will one day be stable on windows 7 but for the moment it is useless to me.

I had sent a request for refund via the website and also via support email 5 days ago but have not head back from you, can you please look into this.

Thank you,
ik.

Oleg Chernavin 11/19/2012 03:55 pm
I forwarded this message to our support. If they would not reply within a day, please let me know.

Thank you!

Oleg.
daniel lacroix 05/10/2014 07:58 am
Hi Oleg,

I am having a similar error which seems to happen when the download is done and the program tries to exit the project called from a batch file.

I am using Windows 7 Enterprise 64-bit, CPU is Core i5

From Event viewer – application error
Faulting application name: OE.exe, version: 6.8.0.4058, time stamp: 0x2a425e19
Faulting module name: KERNELBASE.dll, version: 6.1.7601.18229, time stamp: 0x51fb1116
Exception code: 0x0eedfade
Fault offset: 0x0000c41f
Faulting process id: 0xf64
Faulting application start time: 0x01cf6a4b772994ae
Faulting application path: c:\Program Files (x86)\Offline Explorer Pro\OE.exe
Faulting module path: C:\WINDOWS\syswow64\KERNELBASE.dll

After clicking on the Close the Program dialog box I am getting the following:

Exception EOSError in module OE.exe at 00014742
System Error. Code 1400
Invalid window handle

Thanks.

Daniel
Oleg Chernavin 05/10/2014 07:59 am
Please install the latest version from our site. This problem should be fixed already.

Please let me know if it works correctly now. Thank you!

Oleg.
daniel lacroix 05/12/2014 08:59 am
Oleg,

I am now using the latest version.
Sorry for the confusion, when doing the cut and paste I confused the 4058 entry for the 4098 ...
After upgrading I am still getting the same error.

Here is the event viewer for v6.8sr2.
Faulting application name: OE.exe, version: 6.8.0.4098, time stamp: 0x2a425e19
Faulting module name: KERNELBASE.dll, version: 6.1.7601.18229, time stamp: 0x51fb1116
Exception code: 0x0eedfade
Fault offset: 0x0000c41f
Faulting process id: 0x16c8
Faulting application start time: 0x01cf6bdd795d8505
Faulting application path: c:\Program Files (x86)\Offline Explorer Pro\OE.exe
Faulting module path: C:\WINDOWS\syswow64\KERNELBASE.dll

Daniel
Oleg Chernavin 05/14/2014 04:39 pm
Yes, I also observed it several times today. I will continue looking for a reason.

Thank you!

Oleg.
Oleg Chernavin 05/16/2014 04:05 pm
I made few more changes.

Can you please try this version:

http://www.metaproducts.com/download/betas/opsetup.exe

Would it work better?

Oleg.