Login to protected site problems

Ray Balzer
09/09/2010 12:41 am
I'm trying to login to a password protected site and cannot figure it out. I've tried setting the password in the project properties and tried checking each version there. I tried checking to prompt me for login and it never does. I tried setting up the login page and clicked the button to start a project from the next click and logged in -- didn't work either. When I login from OEP and then try to run the project, it still doesn't work. The site seems to want another login from the automatic program. I tried putting the login info into the project URL -- didn't work.

I've used the log window and can't see any obvious problem, except there's a file with a funny name (like ?(_.)! ) or something equally strange, which OEP says it can't download because of file filter settings, even if I make everything legal.

I've submitted a private support email with more particulars, but haven't received any response in over 3 days. Can anyone help?

Oleg Chernavin
09/09/2010 08:27 am
There are two kinds of password-protected Web sites. One type asks for a username and password in a standard Windows-type dialog (BASIC and NTLM authentication,) while the other type requires you to logon directly on a Web page.

1. Web sites that require BASIC and NTLM-authentication.

To download this type of site, either specify the username and password in the Project Properties dialog | Advanced | Password section, or type them directly in the URL, such as:

Notice that a colon separates the password from the username and the @ symbol separates them from the server name.

Some sites use NTLM authentication, which looks like the above, but with a third box labeled "DOMAIN" along with the username and password. Enter the domain name along with the username in the same field in the Project Properties dialog | Passwords this way:


The backslash symbol separates the domain name from the username. When you are done with the Project Properties changes, click the OK button to save them.

Note: NTLM authentication is supported only in the Pro and Enterprise editions of Offline Explorer.

2. Authentication in a Web form.

It is easy to download this type of site.
You need to browse to the logon page of the site using the internal Browser of Offline Explorer Pro .

If you need to download the site immediately and only once, you can proceed with the logon and begin downloading the desired pages using Offline Explorer Pro . The program will use the session cookies of the logged on site from the internal browser.

You can also record the logon form contents in a Project, so that Offline Explorer Pro will know how to log itself on whenever you wish to download the site. This is useful when you want to schedule the site download or perform it later, or if you want to update the downloaded site in the future.

Once you have entered your username and password on the logon page in the internal browser, press and hold the Alt + Ctrl keys on your keyboard, click the Logon (or Submit) button in the Web form and release the keyboard buttons. You should get a new Project that contains the Web form information recorded in the URL field.

Adjust the Project settings as you wish (set the Level and other parameters) and click the OK button to save the Project. You may begin downloading at any time.

It is also recommended to make sure that the "Use alternate connection method" box is checked in the Internet tab of the Ribbon.

Note: The form recording method is supported only in the Pro and Enterprise editions of Offline Explorer.

Best regards,
Oleg Chernavin
MP Staff
Ray Balzer
09/09/2010 12:39 pm
Your suggestion:

It is also recommended to make sure that the "Use alternate connection method" box is checked in the Internet tab of the Ribbon.

was the extra piece I needed to solve the problem. I hadn't been aware of this control. Can I just leave that set for ALL projects, or should I turn it off for others?

And why was it that I got no response to my tech support email I sent last weekend?

Thanks for your support.

Ray Balzer
Oleg Chernavin
09/09/2010 01:18 pm
Ray, sorry for the E-mails. It is very unreliable nowdays - they often get filtered as spam, etc. Did you try to E-mail me directly? I am wondering if my E-mail account also looses E-mails.

I would suggest to keep this setting enabled (checked). I decided to make it checked by default a few years ago - to make sure such password-protected sites are fully supported.