Offline Explorer Pro Crashing

Author Message
dcole 01/22/2007 10:20 am
We're having a recent problem where any attempts to download a project (any project) result in Offline Explorer Pro crashing immediately upon accessing the first file from the site, with no erorr messages. This happens with any site. I even tried google.com set to 0 levels and it crashed with that as well. This is happening on several installations of OE pro here. It occured with v3.9 and again with an upgraded v4.5.

The lack of any error messages makes it all the more mysterious. Since it happens on at least 3 different PCs I don't know if it might be something with our Windows or network setup, but any clues for the IT folks would be helpful so we can point them in the right direction.

Thanks!

I tried setting a log file per an earlier post on this forum but it doesn't really indicate much. But for what it's worth, I've pasted it below.

Offline Explorer Pro 4.5.2532
HTTP0 1/22/2007 10:04:50 AM Looking up host www.google.com...
HTTP0 1/22/2007 10:04:50 AM Connecting to host www.google.com...
HTTP0 1/22/2007 10:04:50 AM Host www.google.com connected. Waiting for http://www.google.com/.
HTTP0 1/22/2007 10:04:50 AM GET / HTTP/1.0
HTTP0 1/22/2007 10:04:50 AM Accept: */*
HTTP0 1/22/2007 10:04:50 AM User-Agent: Mozilla/4.0 (compatible; MSIE 5.0; Windows 98)
HTTP0 1/22/2007 10:04:50 AM Host: www.google.com
HTTP0 1/22/2007 10:04:50 AM Accept-Encoding: gzip
HTTP0 1/22/2007 10:04:50 AM Cookie: PREF=ID=8a8af693ae74b993:FF=4:TB=2:LD=en:NR=20:TM=1145552933:LM=1168959274:L=0o_Mqf8qzkpfvd_lAegruoqy7y4-rdGbuAA:DV=AA:GM=1:IG=2:S=KKiK8vPNEU1aG1C4; testcookie; SID=DQAAAHEAAAC1qvBc8MRGzYFi1lyAL6apW3sU1ZjJKy3pl00cPKce_7ngf3TpKpFQ2Cc6m3ZIpujWPD-dRRiSTlXWN-w_owdaAJzWSA-tbpJMjWLXQK-5hbHvhHp6QUxkVBIa7OWvuEnnQcDL9Ajezq5_blIDzU8u8oZSmYLztyvAVKXLTpTDdg; ToolbarUserLocale=en; WritelyLocale=en
HTTP0 1/22/2007 10:04:50 AM Transferring data from http://www.google.com/.
HTTP0 1/22/2007 10:04:50 AM HTTP/1.0 302 Found
HTTP0 1/22/2007 10:04:50 AM Location: http://www.google.com/ig?hl=en
HTTP0 1/22/2007 10:04:50 AM Content-Type: text/html
HTTP0 1/22/2007 10:04:50 AM Server: GWS/2.1
HTTP0 1/22/2007 10:04:50 AM Content-Encoding: gzip
HTTP0 1/22/2007 10:04:50 AM Date: Mon, 22 Jan 2007 15:04:50 GMT
HTTP0 1/22/2007 10:04:50 AM Cache-Control: private, x-gzip-ok=""
HTTP0 1/22/2007 10:04:50 AM Connection: Close
HTTP0 1/22/2007 10:04:50 AM 205 bytes of http://www.google.com/.
HTTP0 1/22/2007 10:04:50 AM Download complete. Status: 302 Object Moved.
HTTP0 1/22/2007 10:04:50 AM Connecting to host www.google.com...
HTTP0 1/22/2007 10:04:50 AM Host www.google.com connected. Waiting for http://www.google.com/ig?hl=en.
HTTP0 1/22/2007 10:04:50 AM GET /ig?hl=en HTTP/1.0
HTTP0 1/22/2007 10:04:50 AM Accept: */*
HTTP0 1/22/2007 10:04:50 AM User-Agent: Mozilla/4.0 (compatible; MSIE 5.0; Windows 98)
HTTP0 1/22/2007 10:04:50 AM Host: www.google.com
HTTP0 1/22/2007 10:04:50 AM Accept-Encoding: gzip
HTTP0 1/22/2007 10:04:50 AM Cookie: PREF=ID=8a8af693ae74b993:FF=4:TB=2:LD=en:NR=20:TM=1145552933:LM=1168959274:L=0o_Mqf8qzkpfvd_lAegruoqy7y4-rdGbuAA:DV=AA:GM=1:IG=2:S=KKiK8vPNEU1aG1C4; testcookie; SID=DQAAAHEAAAC1qvBc8MRGzYFi1lyAL6apW3sU1ZjJKy3pl00cPKce_7ngf3TpKpFQ2Cc6m3ZIpujWPD-dRRiSTlXWN-w_owdaAJzWSA-tbpJMjWLXQK-5hbHvhHp6QUxkVBIa7OWvuEnnQcDL9Ajezq5_blIDzU8u8oZSmYLztyvAVKXLTpTDdg; ToolbarUserLocale=en; WritelyLocale=en
HTTP0 1/22/2007 10:04:50 AM Transferring data from http://www.google.com/ig?hl=en.
HTTP0 1/22/2007 10:04:50 AM HTTP/1.0 200 OK
HTTP0 1/22/2007 10:04:50 AM Pragma: no-cache
HTTP0 1/22/2007 10:04:50 AM Cache-Control: no-store, no-cache, must-revalidate, private
HTTP0 1/22/2007 10:04:50 AM Expires: -1
HTTP0 1/22/2007 10:04:50 AM Content-Type: text/html; charset=ISO-8859-1
HTTP0 1/22/2007 10:04:50 AM Set-Cookie: IGDND=1
HTTP0 1/22/2007 10:04:50 AM Set-Cookie: IGTP=LI=1; expires=Sun, 17-Jan-2038 19:14:07 GMT; path=/ig; domain=www.google.com
HTTP0 1/22/2007 10:04:50 AM Content-Encoding: gzip
HTTP0 1/22/2007 10:04:50 AM Server:
Oleg Chernavin 01/23/2007 08:33 am
I tested that link download and it went fine. Please try to turn off GZIP setting in the Options dialog - Speed section. Would this help?

Best regards,
Oleg Chernavin
MP Staff
dcole 01/23/2007 09:13 am
I tried that, and even reduced the bandwidth speed to 'medium', but aside from being slightly slower, it still crashed upon accessing the page. No error messages or anything -- the application just spontaneously quits.

> I tested that link download and it went fine. Please try to turn off GZIP setting in the Options dialog - Speed section. Would this help?
>
> Best regards,
> Oleg Chernavin
> MP Staff
Oleg Chernavin 01/23/2007 09:44 am
Can you please download the following file, unzip it and replace oe.exe file with the new one?

http://www.metaproducts.com/download/betas/oep2550.zip

Would this fix the issue?

Oleg.
dcole 01/23/2007 10:04 am
Still the same problem -- thanks very much for your help though.

> Can you please download the following file, unzip it and replace oe.exe file with the new one?
>
> http://www.metaproducts.com/download/betas/oep2550.zip
>
> Would this fix the issue?
>
> Oleg.
Oleg Chernavin 01/23/2007 10:06 am
Can you change the Project URL to:

http://www.google.com/ig?hl=en

Also, turn off MS IE cookies in the Options dialog and let me know what happens.

Oleg.
dcole 01/23/2007 10:27 am
I think I may have figured it out -- it appears the directories specified when it was installed by IT now no longer exist. So under -- Advanced-File Locations - "Temporary Directory" and "Projects, templates, maps..." I had to change the specified directories. (I noticed it was not retaining any of the project-type settings even when I did 'save changes', which made me think it was having trouble saving this type of data.)

Anyway, maybe having an internal check to see the various data directories exist and returning an error message to that effect would be helpful in the next version.

Thanks again for your responsiveness & assistance!

> Can you change the Project URL to:
>
> http://www.google.com/ig?hl=en
>
> Also, turn off MS IE cookies in the Options dialog and let me know what happens.
>
> Oleg.
Oleg Chernavin 01/23/2007 10:47 am
Strange. When it accesses these directories and they are absent, it should create them. I will check this, anyway.

Oleg.
dcole 01/23/2007 10:53 am
Our desktops are very locked-down. It might have had permissions issues when trying to create the missing directories. (in the case of one directory, it was listed under a non-existant user's folder, which it probably would not have had permission to create)

> Strange. When it accesses these directories and they are absent, it should create them. I will check this, anyway.
>
> Oleg.
Oleg Chernavin 01/23/2007 11:45 am
OK. I see.

Oleg.