No Reg key arrived - no response to my emails. Not impressed !
|Andy Russell||04/30/2004 09:57 am|
|We paid for Offline explorer pro a fortnight ago by credit card and didn`t recieve a registration key.
We think that our mail server was dying at the time (totally dead now) and may have bounced the mail back - the address we ordered from is now not in existence until we get the mail server back.
I emailed metaproducts three times this week asking for the reg code to be resent to a different address - three times i have had no response at all.
Can someone please get in touch before i have to get my CC company to issue a chargeback please ?
|Oleg Chernavin||04/30/2004 03:22 pm|
|I am sorry for the problem. I just sent an E-mail to the address you supplied when sending your message to the forum. Please post a message here if you don`t get it.
|Andy Russell||05/05/2004 08:59 am|
Did you recieve my reply - i sent it 36 hours ago ?
> I am sorry for the problem. I just sent an E-mail to the address you supplied when sending your message to the forum. Please post a message here if you don`t get it.
> Best regards,
> Oleg Chernavin
> MP Staff
|Oleg Chernavin||05/05/2004 04:09 pm|
|Yes, I just sent the E-mail with the registration key to your address.
Again, please excuse us for these problems.
|Steve||05/16/2004 12:13 am|
As a longtime user of Offline Explorer Pro, I suggest that you give MetaProducts and OEP a chance. Although I`m sure you`ve received the key by now, a 30-day demo is available. Most importantly, if you do continue to use the product, and participate in this forum, I think you`ll find that Oleg`s support is exceptionally good. I know of no other developer who will quickly release one or more new versions in order to meet the needs of a single user. Really, this is a good place to put your money.
I hope you don`t mind my input. And, I hope you realize, I have absolutely no connection to Oleg or MetaProducts except as a paying customer and an occasional participant in this forum.
Portland Oregon USA
|Oleg Chernavin||05/17/2004 06:00 am|
Thank you very much for your kind words!