407 Proxy Authentication Required

Doug
04/22/2004 11:14 am
I have been able to use your software to download our public site, which is http:, but I have not had any success with our internal https sites. Our company uses a Proxy Server. I`ve just had our LAN specialist inspect my Offline Explorer Proxy settings, and he confirmed that they are correct. However, I continue to get "407 Proxy Authentication Required" errors. I`ve tried using the name of the proxy server (which is what I have in my IE settings) as well as the IP address. It is pingable. The proxy port matches my IE settings. I`ve tried the username with and without domain. I`ve tried with and without NTLM. There are not that many different options, but no combination has worked. The LAN specialist suspects that your package is not authenticating properly.

Here is a copy of the log documenting the failure. Any help would be much appreciated. Thank you. ~Doug

HTTPS0: Connecting to host clientsqa.cendantmobility.com...
HTTPS0: GET /home/default.asp HTTP/1.0
HTTPS0: Accept: */*
HTTPS0: User-Agent: Web Downloader/6.0
HTTPS0: Referer: https://clientsqa.cendantmobility.com/home/default.asp
HTTPS0: Host: clientsqa.cendantmobility.com
HTTPS0: Cookie: hasCookies=ClientConnect; hasCookies=ClientConnect; ASPSESSIONIDCSQAASAR=CLMPDBEAEFOBCCENLFMFKHJO; ToolboxToggleString=11110; Home%5FtoggleString=1111; ctrust-session-v002d=WZ4Mgiepft2ZuuVCo4Mzi9/bfuywYNT59jGzEkhgplZH+ejf3ILkvzPitj4lDHZpR/hMHO+2u5s2mBBVQFn3gLzZRcX6bcl/obsQvsINcHsHvLnZN2DyzF7NoAfhhkPyJUYEXcp99nsPLSbSYTJzHcxz3GIkQHsAu7JvkCkloByoK3KVzC8/vq4EgKjxmt75
HTTPS0: Host clientsqa.cendantmobility.com connected. Waiting for https://clientsqa.cendantmobility.com/home/default.asp.
HTTPS0: HTTP/1.1 407 Proxy Authentication Required ( The ISA Server requires authorization to fulfill the request. Access to the Web Proxy service is denied. )
HTTPS0: Via:1.1 01ISAPR001
HTTPS0: Proxy-Authenticate: NTLM
HTTPS0: Proxy-Authenticate: Basic realm="01ISAPR001.dmz.cendantmobility.net"
HTTPS0: Proxy-Authenticate: Kerberos
HTTPS0: Proxy-Authenticate: Negotiate
HTTPS0: Pragma: no-cache
HTTPS0: Cache-Control: no-cache
HTTPS0: Content-Type: text/html
HTTPS0: Content-Length: 3787
HTTPS0: Read Transaction complete. Status: 407 Proxy Authentication Required.
Oleg Chernavin
04/22/2004 12:58 pm
Doug,

What if you turn off the proxy server option when loading your internal HTTPS sites? In most cases, Internal Web sites are located inside Intranets before the proxy.

Does this help?

Best regards,
Oleg Chernavin
MP Staff
Doug
04/22/2004 05:20 pm
Your suggestion did not work. Our LAN specialist looked over my initial note and said I should leave HTTP/HTTPS out of the picture, because they are not involved in any way. Do you have any other suggestions? Thanks.
Oleg Chernavin
04/23/2004 06:59 am
What do you mean "I should leave HTTP/HTTPS out of the picture"?

Oleg.
Oleg Chernavin
04/23/2004 07:50 am
I just made some changes in the code that may help. Can you please download the updated oe.exe file here:

http://www.metaproducts.com/download/betas/oep1577.zip

Please replace the old oe.exe file with the new one.

Does it help?

Oleg.
Doug
04/23/2004 01:56 pm
> I just made some changes in the code that may help. Can you please download the updated oe.exe file here:
>
> http://www.metaproducts.com/download/betas/oep1577.zip
>
> Please replace the old oe.exe file with the new one.
>
> Does it help?
>
> Oleg.

Oleg, I just today reached the end of my 30-day evaluation period, so I am unable to test. (I thought I had one more day!) During these 30 days, while I have struggled on my own to overcome the proxy issue, I was also reviewing your competitors, and have rejected InternetSnake, Rafabot, WebCopier, WebSite ExTractor, WebZip6, and WinMHT. I need another 30 day eval period, if possible, please. Could you please advise? Thank you.
Oleg Chernavin
04/23/2004 02:03 pm
Doug,

Can you please write me to support@metaproducts.com ?

Thank you.

Oleg.