You should have a URL of the streaming file.
It begins from rtsp:// or mms:// prefix. Or it may end with .asf or .ram in certain cases.
If you have the URL, then please run Offline Explorer Pro, open its Wizard and insert the URL there, then continue Wizard steps. Please allow loading from all servers there.
At the end of the Wizard you will be prompted to download the file. After the download, you can click the Browse button on toolbar to view the file offline.
If you have problems or need more help, please write us to firstname.lastname@example.org