MetaProducts Support is rubbish!! I have paid for my product, now they don't want to know me.

Author Message
Dion Wiggins 08/06/2012 01:45 pm
I have sent multiple emails and filled in multiple forms. Not a single reply.

My issue is simple. I have Offline Explorer Enterprise V5. I recently had a hard disk failure and no longer have the original installer. I figured it would be simple, download the installer as I had done in the past. Unfortunitely only V6 is available for download and my key will not work in V6. I am quite happy with V5 and I do not want or need to upgrade. Also upgrading would require me to purchase an upgrade when the version I was using meets my needs perfectly.

Try as I may, I cannot get a response from MetaProducts, so I am posting here as a last resort before going to a competitors products. PAYING CUSTOMERS DESERVE BETTER THAN BEING IGNORED.
Oleg Chernavin 08/07/2012 04:59 am
Dion,

We are very sorry for the loss of your messages. I will have our support contact you shortly and provide you with the 5.9 version.

Thank you!

Best regards,
Oleg Chernavin
MP Staff
Lena Klimova 08/07/2012 10:17 am
Dear Dion Wiggins,

Please accept our apologies for missing your emails. We replied your email.

Thanks for supporting our software.

Best regards,

| Lena Klimova
| Customer Service Representative
| MetaProducts Corporation
| Lena.Klimova@metaproducts.com
| www.metaproducts.com