No replies from support?

Author Message
Allen 10/03/2011 07:09 pm
I have tried contacting support twice and also contacted sales with no reply and this seems unusual that nobody has replied?

I have used the software since about 2003 and always upgraded to newer versions but have concerns if support can no longer help when we send emails, we paid good money for the software and all upgrades but without support it makes it impossible for us to resolve some issues.

If anybody has spoken to support@metaproducts recently please reply or if anybody from Metaproducts reads this please reply and let me know how to contact you if your email system is broken or whatever.

Thanks
Oleg Chernavin 10/04/2011 05:39 am
Allen,

I am terribly sorry for this. I just sent you E-mail to the address you left in this forum. Please let me know if you received it. Thank you!

In most cases we reply within 24 hours. And even faster. But E-mail is unreliable nowdays, unfortunately.

Best regards,
Oleg Chernavin
MP Staff
Allen 10/05/2011 01:38 am
I have replied to you email, thanks.
Oleg Chernavin 10/05/2011 02:03 am
Thank you! I received it from you and I will reply today.

Oleg.