enterprise demo crash on start

Author Message
switch 05/06/2006 03:54 am
I've just downloaded and installed the demo version of this software.

It crash and windows ask me to notify this error:

AppName: oe.exe AppVer: 4.2.0.2390 ModName: kernel32.dll
ModVer: 5.1.2600.2180 Offset: 0001eb33


My sistem is clean,recently formatted, ad there aren't inusual software installed.
Can i do something to try this software?

Oleg Chernavin 05/06/2006 05:34 am
What happens when you run it - does it crash immediately or you see the main program screen and after some actions it crashes?

Best regards,
Oleg Chernavin
MP Staff
switch 05/07/2006 05:17 am
> What happens when you run it - does it crash immediately or you see the main program screen and after some actions it crashes?
>
> Best regards,
> Oleg Chernavin
> MP Staff

Enterprise version crash immediately.

I've also tryied pro version that show the splash screen and an access violation.
I can see the main window of the program but the splash does not disappear.
When i close the program i get another access violation.
Oleg Chernavin 05/08/2006 05:10 am
Can I ask you to try the following - open regedit.exe, browse to the HKEY_CURRENT_USER\Software\MetaProducts key and File | Export it to some file. Then remove this key and start Offline Explorer Pro. If this fixes the problem, please send me the exported Registry file to support@metaproducts.com. I will try to reproduce and fix the issue.

If this doesn't help, can I create a version that logs what goes on and send it to you?

Thank you!

Oleg.
switch 05/09/2006 03:36 pm
> Can I ask you to try the following - open regedit.exe, browse to the HKEY_CURRENT_USER\Software\MetaProducts key and File | Export it to some file. Then remove this key and start Offline Explorer Pro. If this fixes the problem, please send me the exported Registry file to support@metaproducts.com. I will try to reproduce and fix the issue.
>
> If this doesn't help, can I create a version that logs what goes on and send it to you?
>
> Thank you!
>
> Oleg.

Nothing, i've sent the reg file.

You can send me a logging version, tnx for the help.
Oleg Chernavin 05/10/2006 05:26 am
Thank you! I received an E-mail from you and I will reply it today.

Oleg.