I've just downloaded and installed the demo version of this software.
It crash and windows ask me to notify this error:
AppName: oe.exe AppVer: 4.2.0.2390 ModName: kernel32.dll
ModVer: 5.1.2600.2180 Offset: 0001eb33
My sistem is clean,recently formatted, ad there aren't inusual software installed.
Can i do something to try this software?
What happens when you run it - does it crash immediately or you see the main program screen and after some actions it crashes?
Best regards,
Oleg Chernavin
MP Staff
> What happens when you run it - does it crash immediately or you see the main program screen and after some actions it crashes?
>
> Best regards,
> Oleg Chernavin
> MP Staff
Enterprise version crash immediately.
I've also tryied pro version that show the splash screen and an access violation.
I can see the main window of the program but the splash does not disappear.
When i close the program i get another access violation.
Can I ask you to try the following - open regedit.exe, browse to the HKEY_CURRENT_USER\Software\MetaProducts key and File | Export it to some file. Then remove this key and start Offline Explorer Pro. If this fixes the problem, please send me the exported Registry file to support@metaproducts.com. I will try to reproduce and fix the issue.
If this doesn't help, can I create a version that logs what goes on and send it to you?
Thank you!
Oleg.
> Can I ask you to try the following - open regedit.exe, browse to the HKEY_CURRENT_USER\Software\MetaProducts key and File | Export it to some file. Then remove this key and start Offline Explorer Pro. If this fixes the problem, please send me the exported Registry file to support@metaproducts.com. I will try to reproduce and fix the issue.
>
> If this doesn't help, can I create a version that logs what goes on and send it to you?
>
> Thank you!
>
> Oleg.
Nothing, i've sent the reg file.
You can send me a logging version, tnx for the help.
Thank you! I received an E-mail from you and I will reply it today.
Oleg.