takes too long to load

Author Message
david 10/09/2009 10:40 am
I have just installed MP Inquiry into my Vista laptop. Now my IE takes a long time to load (about 10s).

If I remove the Inquiry Addon it would load almost instantly.

Is the Inquiry suppose to be this slow? If not what can I do to remedy the situation?

Thanks

Andrey Filatkin 10/12/2009 03:06 am
Can you please look at %appdata%\..\LocalLow\MetaProducts\Inquiry\Logs folder? If it is empty or don't exist, please turn on the logging. You can make it if you click the Tools\Options menu item with holded ctrl key. Options dialog will open with the 'Write log file' checkbox. Please check it and restart IE. Inquiry logs will created in the folder. Please send them on the ours support mail.
We will very much appreciated for these files. This problem happens very seldom and we don't have enough information about reasons.

Best regards,
Andrey Filatkin
MP Staff