DE not installing/working
|Steve||01/22/2011 07:24 pm|
Download Express 1.6 and 1.9 (various xpint files)
I can't get DE working. When I install it there are no error messages, but when I try to download in Firefox there's nothing there. None of the DE options are avalable. Ctrl+Alt or right click, nothing. If I install 1.6, when I go to Tool>Add-ons...>Metaprducts Inegration it says "no supported software was found". On the other hand if I install 1.9 it says "extension not installed properly". I've tried everything. Any ideas? This used to work fine. I don't know why it stoped. Is there some dll I need to register? Is a wrong path being stored somewhere?
|Alexander||01/25/2011 06:27 am|
Thank you for writing us.
For FireFox 2 please use the old version of the integration add-on. You can download it from: http://www.metaproducts.com/download/mpint_FF2.xpi
Please feel free to contact me if you have any further question.
|Steve||01/25/2011 12:52 pm|
Thanks for your quick response. Unfortunately it didn't help. I was wondering though, you said, "please use the *old* version of the integration add-on. You can download it from: http://www.metaproducts.com/download/mpint_FF2.xpi." I downloaded it and installed it into Firefox. I noticed it's version number is 1.3.1 -- that's not an older version. As far as I can tell it's newer than the one included in the latest DESETUP.EXE, which I think is 1.2.7. Anyway I still can't use DE since the plug-in says there's no supported software . . .. So if you were expecting an older version of mpint_FF2.xpi that wasn't it. Of course I could be doing something wrong but I can't figure out what. HELP!
Thanks -- Steve
|Alexander||01/26/2011 07:34 am|
I meant the add-on for the old version of FireFox, sorry.
Did you run Download Express at your system? The add-on developer saya the cause is that this add-on cannot read the Download Express' information from Registry. You need run Download Express at least once before starting FireFox with the 1.3.1 add-on.
Please, try this and write me about the result. Thank you!
|Steve||01/27/2011 09:20 am|
Sorry, but I'm still confused by your instructions. Anyway I found a solution . . . I went to this page: https://addons.mozilla.org/en-US/firefox/addon/metaproducts-integration/versions/ and downloaded version 1.1.23 of mpint.xpi and installed it and everything's working fine with version 22.214.171.1242 of DE. I think the lack of version numbers on your web site releases is also very confusing. And why don't you have an archive of past versions? Anyway, thanks for your time.
|Alexander||01/27/2011 09:23 am|
Thank you for the good news. I forwarded this to the add-on developer.
I hope this will help him to fix the problem.
We do not have the old versions archive because of its very rare use.
Thank you for your help,