Main window freezes during downloads

Author Message
Brain 06/29/2006 10:40 am
I have just started using download express and whilst the files are downloading correctly the main window freezes during the download. Sometimes the freeze is total, no change to the display and can't change between panes using the mouse. Other times the display will update but the mouse still doesn't work. The machine is running 98SE. Any help would be appreciated.
Alexander 06/30/2006 04:18 am
Brain,

Thank you for writing us.
What is the version number of your copy of Download Express?
Please try the following:
1. Open the Download Express Options dialog
2. Go to the Connection tab
3. Set the threads number to 1 or 2 for all speed modes
4. Click the OK button
Then please test your downloads and write us about the result. Thank you!

Best regards,
Alexander Bednyakov
MP Staff
Brian 07/18/2006 11:51 am
> Brain,
>
> Thank you for writing us.
> What is the version number of your copy of Download Express?
> Please try the following:
> 1. Open the Download Express Options dialog
> 2. Go to the Connection tab
> 3. Set the threads number to 1 or 2 for all speed modes
> 4. Click the OK button
> Then please test your downloads and write us about the result. Thank you!
>
> Best regards,
> Alexander Bednyakov
> MP Staff

Thanks for your reply. The version number is 1.9.0.337. I have done as you suggested and the problem has gone away. Does this mean that my machine is too slow to use more threads?
Alexander 07/19/2006 06:02 am
Brain,

> Thanks for your reply. The version number is 1.9.0.337. I have done as you suggested
> and the problem has gone away. Does this mean that my machine is too slow to use more threads?

No, you just have the good speed of internet connection and does not need too many threads. Download Express needs to serve less threads and this does not freezes up the interface.

Alexander
Brian 07/20/2006 11:10 am
Alexander,

Thanks for your help.

Brian.