99% downloaded, then "unable to load file"

Author Message
marie 03/29/2006 04:39 pm
I have been having a problem with Download Express lately. A file will download 99%, and then I get an "unable to load" error and it won't complete the download. I have three questions... how can I fix the problem, how can I find the partially downloaded files, and will I have to change the file extensions of the partially downloaded files to open them - for example, add the wma extension to a music file?

Thank you in advance for any help.
marie 03/29/2006 06:50 pm
> I have been having a problem with Download Express lately. A file will download 99%, and then I get an "unable to load" error and it won't complete the download. I have three questions... how can I fix the problem, how can I find the partially downloaded files, and will I have to change the file extensions of the partially downloaded files to open them - for example, add the wma extension to a music file?
>
> Thank you in advance for any help.

Never mind. It wasn't showing up before, but after I closed the download windows, I found the files and changed the file extensions.
Alexander 03/30/2006 02:17 am
Marie,

Thank you for writing us.
What was the second part of the "Unable to load file" message? It was telling the reason of the problem.

Thanks,
Alexander
Gary 04/06/2006 04:04 pm
> Marie,
>
> Thank you for writing us.
> What was the second part of the "Unable to load file" message? It was telling the reason of the problem.
>
> Thanks,
> Alexander


I've noticed the same thing for a few months now; it seems to be almost exclusively at YouSendIt. Most, but not all, of the files I download from them have been stopping at 99%, 'no attempts left'.
If I "resume" the download it picks up the last little bit fine.
I suspect the problem is with the file server rather than with DE
BTW I've had this problem with DE version 1.3, and also with the version I just updated to (1.9.0.337)
Alexander 04/07/2006 03:48 am
Gary,

Please open the Download Express Options dialog, Connection page.
Please set the Limit number of retries to 50, click the OK button.

Best regards,
Alexander Bednyakov
MP Staff
Jenny 04/10/2006 07:34 am

I've been having the same problems as Gary and Marie;

-After a certain % download, this message appears:"Unable to load file; d.aspx".
-This has happened before, and almost always from YouSendIt.
-I did what you instructed Gary to do (change limit to 50), attempted another download,
and got the same error message. The"resume" function doesn't apply, because the
download % resets itself to 0% after I close the error window.

TY in advance,
Jenny

> > Marie,
> >
> > Thank you for writing us.
> > What was the second part of the "Unable to load file" message? It was telling the reason of the problem.
> >
> > Thanks,
> > Alexander
>
>
> I've noticed the same thing for a few months now; it seems to be almost exclusively at YouSendIt. Most, but not all, of the files I download from them have been stopping at 99%, 'no attempts left'.
> If I "resume" the download it picks up the last little bit fine.
> I suspect the problem is with the file server rather than with DE
> BTW I've had this problem with DE version 1.3, and also with the version I just updated to (1.9.0.337)
Alexander 04/10/2006 08:41 am
Jenny,

What is the second part of the "Unable to load file; d.aspx" message?

Thanks,
Alexander
Jenny 04/11/2006 02:56 am
Alexander,

There is no 'second part'! My last attempt at downloading reached 15% (yes, I watched it
entire time), then a small dialog box popped up containing only this:

......the title "MetaProducts Download Express";
......then below that "Unable to load file: d.aspx"
......Then an "OK" button.

That is all. Then the download resets itself to 0%.

Confused,
Jenny

If it helps, here is the file: URL: http://d48.yousendit.com/D/2X40FSUNK4XRL02H0FCA9IJ9D6/FotC_BBCRadio2_Part_6.mp3



> Jenny,
>
> What is the second part of the "Unable to load file; d.aspx" message?
>
> Thanks,
> Alexander
Alexander 04/12/2006 08:46 am
Jenny,

Thank you for the details.
Download Express downloaded this file for me well. Could you please make the log file?

To make the downloading log please download the Logging.zip file from:
http://www.metaproducts.com/download/logging.zip
Please extract and open the "Logging.reg" file from this zip file. This will import necessary settings to the Download Express Registry entry.
Start your download. Download Express will create the log file in the downloading folder. It will have the same name as the downloaded file and the .LOG extension. When this problem repeats, please find the
corresponding log file, pack it using WinZip or similar application and email it to support@metaproducts.com with a short problem description.
Then you can use "NoLogging.reg" file to switch off the logging feature.

Thanks,
Alexander