Download Express failure

Author Message
ngt 09/28/2003 12:05 pm
Two problems.

Internet cache site
Internet Archive http://www.archive.org/

exe(etc.) files of this site can`t download.
But IE`s default download is OK.

about...
A file of this site is NG.
http://web.archive.org/web/20020603014823/http://www.hornet-works.com/hattoriworld/mysoft/soft003.htm

http://web.archive.org/web/20020603121124/http://www.hornet-works.com/hattoriworld/mysoft/gifanim/gifan071.exe

URL including .cgi or :8080 :80 etc. is NG.


A default will become invalid if other downloaders are used.

this massage:
MetaProducts Download Express is not the default download manager on your computer. Do you want to use it by default?


I`m sorry.
very bad English.
Even if I am spoken to in English, I cannot understand.
Update is expected.
Alexander 09/29/2003 07:42 am
Dear Sir,

Thank you for writing us.

> Two problems.
>
> Internet cache site
> Internet Archive http://www.archive.org/
>
> exe(etc.) files of this site can`t download.
> But IE`s default download is OK.

I opened the random page:
http://www.archive.org/audio/audio-details-db.php?collectionid=Sheriff&collection=opensource_audio

right-clicked the Download - MP3 link and select "Download using Download Express" popup menu item. Download Express appeared and started to download the MP3 file.

> about...
> A file of this site is NG.
> http://web.archive.org/web/20020603014823/http://www.hornet-works.com/hattoriworld/mysoft/soft003.htm
>
> http://web.archive.org/web/20020603121124/http://www.hornet-works.com/hattoriworld/mysoft/gifanim/gifan071.exe
>
> URL including .cgi or :8080 :80 etc. is NG.

The same thing with these pages. Ctrl+Alt click or right-click do the work.

Please try this and write us about the result.
Thank you.

Sincerely,
Alexander.
| Alexander Bednyakov
| Senior Developer
| MetaProducts Corporation
ngt 09/29/2003 12:38 pm

result Language:English

> I opened the random page:
> http://www.archive.org/audio/audio-details-db.php?collectionid=Sheriff&collection=opensource_audio
>
> right-clicked the Download - MP3 link and select "Download using Download Express" popup menu item. Download Express appeared and started to download the MP3 file.

My "accept file types":
7Z, ACE, ARC, ARJ, B64, BGA, BH, BIN, BZ2, CAB, CHM, CPT, DOC, EXE, GCA, GZ, HQX, INI, LZH, LZS, MIM, MIME, MSI, PAK, PDF, PPT, PS, RAR, RTF, SIT, TAR, TAZ, TBZ, TGZ, UU, UUE, XLS, YZ1, Z, ZIP, ZOO,

If it downloads by the upper setup, it will become the file name "www.arc".
It can download, if ".mp3" is added.
".arc" is a kind of compressed file form.

http://www.archive.org/download/Sheriff/High%20Sheriff.mp3
http://www.arc

Download may be started, when displaying a website, if ".mp3" is added.
Therefore, ".mp3" is excepted.



> > about...
> > A file of this site is NG.
> > http://web.archive.org/web/20020603014823/http://www.hornet-works.com/hattoriworld/mysoft/soft003.htm
> >
> > http://web.archive.org/web/20020603121124/http://www.hornet-works.com/hattoriworld/mysoft/gifanim/gifan071.exe
> >
> > URL including .cgi or :8080 :80 etc. is NG.
>
> The same thing with these pages. Ctrl+Alt click or right-click do the work.

download percentage:
It becomes 99% from 100%(105 or 103 or 101 or 100 etc.).

After download finishes, the message "Unable to load file: gifan071.exe" comes out.
and, percentage:
480.222 of 480.223 bytes downloades (99% complete)
and, "Close" is clicked.

File "gifan071.exe.DE" remains.
"gifan071.exe.DE" is renamed to "gifan071.exe".
The file has no problem.

I hope that it can download ordinarily.



OS : Windows ME (4.90.3000)
IE : 5.50.4807.2300;SP2;Q818529;Q330994;Q822925;
Alexander 09/30/2003 02:55 am
Dear Sir / Madam,

...
> download percentage:
> It becomes 99% from 100%(105 or 103 or 101 or 100 etc.).
>
> After download finishes, the message "Unable to load file: gifan071.exe" comes out.
> and, percentage:
> 480.222 of 480.223 bytes downloades (99% complete)
> and, "Close" is clicked.
>
> File "gifan071.exe.DE" remains.
> "gifan071.exe.DE" is renamed to "gifan071.exe".
> The file has no problem.
>
> I hope that it can download ordinarily.

Thank you for writing us.
Could you please create the downloading log file for one of these problem downloads?

To make the downloading log please download the logging.zip archive from
http://www.metaproducts.com/download/logging.zip
Please extract and open "Logging.reg" file. It will export the necessary parameter to Download Express` Registry entry.

Download Express will create the log file in the downloading folder. It will have the same name
as the downloaded file and the .LOG extension. When this problem repeats, please find the corresponding log file, pack it using WinZip or etc. program and email to support@metaproducts.com.
Then please use "NoLogging.reg" file to turn off the logging feature.

Thank you for your help.

Sincerely,
Alexander.
| Alexander Bednyakov
| Senior Developer
| MetaProducts Corporation
Alexander 10/01/2003 04:01 am
Dear Sir,

Thank you very much for your logs. We found that this server (http://web.archive.org/web/20020603121124/http://www.hornet-works.com/hattoriworld/mysoft/gifanim/gifan071.exe) reports incorrect length of the file (Content-Length: 480223) but the real size of the file is 480222 bytes. Download Express waits for this extra byte and doesn`t mark this download as the successful. We added the workaround for this type of servers, so the next version of Download Express will work well.

Thank you very much for your help.

Sincerely,
Alexander.
| Alexander Bednyakov
| Senior Developer
| MetaProducts Corporation
ngt 10/01/2003 02:46 pm
p.s.
"Japanese users` voice"
There are many Japanese users that "ver1.3 (Build 119)" was lighter and it was good.
Therefore, there are many Japanese users who use "ver1.3 (Build 119)" rather than "Version 1.4 Build 193".