03/29/2006 07:01 am

I downloaded this program because it was said to help with ftp downloading. I tried to use it with ftp and couldn`t get it to work at all. I tried to read all the help files, and read the forum and saw nothing to help me. I am not behind a firewall, and I am not sure how to set up the ftp within the options section of the options. Can I please get some help? The program seems very nice with web downloads, now if it would just work that well on my ftp`s.

03/29/2006 07:01 am
Dear Zane,

Thank you for writing us.
Could you please write us your DE Options | FTP Proxy settings?
You need to have "No proxy" selected and "Use FTP passive mode" box checked.
Please provide us with the test FTP URL, which you try to download. Could you please send it to support@metaproducts.com with "DE FTP problem" subject?

Thank you for your help.

| Alexander Bednyakov
| Senior Developer
| MetaProducts Corporation