how to resume without returning to web site?

Author Message
greatbloke 03/29/2006 07:01 am
How do I resume a file without going back and finding the web site?
Is there a way to open download express and just click on the file I want to resume?

all I have to click on are "about" "options" ,"uninstall" ,"help", "website`,and "support"
Alexander 03/29/2006 07:01 am
Did you click "Yes" when DE asked you about later resume?
If so, in must create the file shortcut in its Programs menu folder (Incomplete Downloads subfolder).
Otherwise it erases incomplete downloaded file and shortcut.

Sincerely,
Alexander.
| Alexander Bednyakov
| Senior Developer
| MetaProducts Corporation
greatbloke 03/29/2006 07:01 am
I`m a bit confused Alexander.
It did not ask me about later resume.
I imagine there is a way to open the program and see what partial files I have etc.. I just can`t open it, except for the page of the current download.


Regards
Alexander 03/29/2006 07:01 am
Please make the following test:

1. Click the link http://www.metaproducts.com/download/mdsetup.exe
2. When Download Express appears, start downloading
3. On 20-30% completed click Exit button
4. Download Express must ask you about later resuming.

Please write us about the result. It it doesn`t work, please write to support@metaproducts.com your Windows and IE versions, we will work with you to fix this problem on your computer.

Sincerely,
Alexander.
| Alexander Bednyakov
| Senior Developer
| MetaProducts Corporation

Greatbloke 03/29/2006 07:01 am
When going to that page my computer uses the standard pop up window to download.
I can only start Download express with the right click > select from menu.
As there is no actual link, I can`t start the program.
Also holding the shift key down did not get around the problem.

cheers.
============================

> Please make the following test:
>
> 1. Click the link http://www.metaproducts.com/download/mdsetup.exe
> 2. When Download Express appears, start downloading
> 3. On 20-30% completed click Exit button
> 4. Download Express must ask you about later resuming.
>
> Please write us about the result. It it doesn`t work, please write to support@metaproducts.com your Windows and IE versions, we will work with you to fix this problem on your computer.
>
> Sincerely,
> Alexander.
> | Alexander Bednyakov
> | Senior Developer
> | MetaProducts Corporation
>
>
greatbloke 03/29/2006 07:01 am
..Also, I think I remember when I first used Download express it popped up automaticially.
Then the next time I used it, a window asked if I wanted to make download express the default program;.... I clicked "yes" then it did not pop up any more. Hmmmmm
Greatbloke 03/29/2006 07:01 am
OK, I tried what you said on another link.
I did get the pop up asking if I wanted to resume.
It then hid the partial file somwhere on my computer. LOL
c/Windows/ something/somewhere. :-)

Maybe a menu link to it would be a help.
I get disconnected from my server every four hours, so I`m not yet sure if I get the resume pop up in that instance.

By the way, apart from this little problem [my problem], your program is excellent.
greatbloke 03/29/2006 07:01 am
Ar Ha!
I found the resume menu in start>programs and dragged it into the menu with the rest of the download express stuff so I can find/not forget it easily.

Thanks for a great program.
Cheers. :-)
Alexander 03/29/2006 07:01 am
> Ar Ha!
> I found the resume menu in start>programs and dragged it into the menu with the rest of the download express stuff so I can find/not forget it easily.
>
> Thanks for a great program.
> Cheers. :-)

I am glad to hear this. Please write us if you have any further question.

Sincerely,
Alexander.
Alexander 03/29/2006 07:01 am
> Also holding the shift key down did not get around the problem.

:-)
You need to use Ctrl+Alt keys depressed to send this link to DE.
The Shift key says DE to ignore this click.

Alexander.
Kestrel 03/29/2006 07:01 am
> Did you click "Yes" when DE asked you about later resume?
> If so, in must create the file shortcut in its Programs menu folder (Incomplete Downloads subfolder).
> Otherwise it erases incomplete downloaded file and shortcut.
>
> Sincerely,
> Alexander.
> | Alexander Bednyakov
> | Senior Developer
> | MetaProducts Corporation
>

Unfortunately PC was switched-off due to technical reason.
I have bigest part of file in folder, but can`t resume dowload.
Pls advice.
Alexander 03/29/2006 07:01 am
Dear Kestrel,

> Unfortunately PC was switched-off due to technical reason.
> I have bigest part of file in folder, but can`t resume dowload.
> Pls advice.

Please look at the Windows Start button menu, Programs | Metaproducts Download Express | Incomplete Downloads submenu. Does it have the corresponding file shortcut?

The other way is to open the original page with this file downloading link and click (or Ctrl+Alt key click) it again. DE will search in its internal downloads list and offer to continue this download, if this link is found.

Sincerely,
Alexander
03/29/2006 07:01 am
> Dear Kestrel,
>
> > Unfortunately PC was switched-off due to technical reason.
> > I have bigest part of file in folder, but can`t resume dowload.
> > Pls advice.
>
> Please look at the Windows Start button menu, Programs | Metaproducts Download Express | Incomplete Downloads submenu. Does it have the corresponding file shortcut?
I have the same problem (not able to resume a download), and in addition I don`t have at all incomplete Downloads Submenu. Can you help me?
Thanks,

Francesco Scialpi
shinobi76@tiscali.it
Alexander 03/29/2006 07:01 am
Dear Francesco Scialpi,

Could you please open the original page and click the file link?
Download Express will search for this file in its internal database and offer you to resume download.
Please write us about the result. Thank you.

| Alexander Bednyakov
| Senior Developer
| MetaProducts Software corporation
03/29/2006 07:01 am
> Dear Francesco Scialpi,
>
> Could you please open the original page and click the file link?
> Download Express will search for this file in its internal database and offer you to resume download.
> Please write us about the result. Thank you.
>
> | Alexander Bednyakov
> | Senior Developer
> | MetaProducts Software corporation

First of all, i forgot to mention that my browser is Opera 6.1 - is it maybe unsupported yet?
Anyway, I went back to web page and tried downloading again the same file. Windows asked me where I wanted to store the file, I set the same directory where partial file was in, and then was asked about making an overwrite of the present file. I preferred not risking about 10 megs of alroeady downloaded file, and answered "No". That`s all. Any clues?

Francesco Scialpi
shinobi76@tiscali.it
Alexander 03/29/2006 07:01 am
Dear Francesco Scialpi,

No, Opera isn`t supported yet. You need to open this page using Internet Explorer.

Sincerely,
Alexander