Thank you for writing us.
Download Express checks the filename extension when you click on the link and open download dialog only for monitoring file types (Download Express Options | Integration | Accept file types). Please check the URL in the situations you are speaking about.
Could you please make some tests?
These tests will show the ways of DE using and help us to find problem cause, if any.
1. Please check your settings at the Download Express Options dialog, Integration tab.
You need to have "Monitor Ctrl+Alt clicks only" box unchecked, all desired file extensions entered to the "Accept file types" edit box. Click Ok button.
2. Open new browser window, go to any page with downloadable file links.
Click on any link with monitoring file extension.
3. Please hold Ctrl+Alt keys and click on any link.
4. Please right-click on any link and select the "Download using Download Express" popup menu item.
DE must appear in 2-3 cases. If it doesn`t, please write to email@example.com, we will work with your case more thoroughly.
| Alexander Bednyakov
| Senior Developer
| MetaProducts Corporation