Mass Downloader keeps crashing over a particular file

Author Message
Duncan 05/31/2006 06:05 pm
I'm using the latest release of Mass Downloader. Every time I try and get this file:

http://www.bbc.co.uk/radio/aod/shows/rpms/radio4/venusincopper.ram

MD either just stops downloading after ~3% or crashes out with a variety of error messages such as invalid pointer operation. Other files from the site download OK. Any suggestions?

Cheers

Duncan
06/01/2006 05:14 am
Duncan,

Thank you for writing us.
Could you please go to the Windows Start menu | Run dialog, type:

massdown.exe /L

and run this command? Then please start the problem download. When the first access violation message appears, please do not click the OK button - please find the c:\MD.LOG file first. Send it to support@metaproducts.com with a short description of the problem. Then you can click the OK button of the error message, and close Mass Downloader.

Thank you,
Alexander Bednyakov
MP Staff
Kenji 06/10/2006 07:01 am
I have a same problem when I try to get a file from the following bbc site every time...

rtsp://rmv8.bbc.net.uk:554/worldservice/worldfootball.ra

Download stops at ~69% or crashes with many errors like "Access violation at address 00401D07 in module 'MASSDOWN.EXE'. Write of address DE648418."

I have just sent you MD.log. I would appreciate if you give me any suggestions to solve this problem.

Thank you.

Kenji
06/11/2006 10:07 am
Have you got the Real Player gear installed?
I think it is needed, it certainly was.
DavidC 06/11/2006 10:09 am
> Have you got the Real Player gear installed?
> I think it is needed, it certainly was.
>

Sorry, I left out name on previous post.
Cheers
Kenji 06/11/2006 10:43 am
> > Have you got the Real Player gear installed?
> > I think it is needed, it certainly was.
> >

I have already installed RealPlayer 10.5.

Thank you.
Alexander 06/13/2006 07:59 am
Kenji,

Could you please try to download this file with Mass Downloader menu Download | Speed set to High?
Please write us about the result. Thank you.

Best regards,
Alexander Bednyakov
MP Staff
Kenji 06/13/2006 11:16 am
> Could you please try to download this file with Mass Downloader menu Download | Speed set to High?
> Please write us about the result. Thank you.
>
I tried to download the file with setting high speed. Even with setting low speed, exactly the same problem occurs every time.

In the case of Offline Explorer Pro (trial), there is no problem to download the file at all. Therefore, if you code download program of MD similar to OEP, I suppose that there may be a key in the difference between two programs to solve the problem.

Thank you.
Alexander 06/15/2006 08:47 am
Kenji,

Thank you for your feedback.
We are developing the next version of Mass Downloader and we will take a look at this problem closer.

Alexander