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Unable to load MD 2.7.517

Author	Message
Russell Leary	06/10/2004 12:35 am
	Howdy. I am not able to load up MD 2.7.517, It will show the splash screen, then dissappear. I had recently defraged my hard-drive and ever since then I have had this problem. I can`t load up the software :( I have tried to re-installing it, and it installs fine. But I still have the same problem, dbl clicking the MD icon on desktop, splash screen loads up then dissappears. And then nothing, I have even had TaskManager loaded to see if it was running, and nothing shows. I have even tried it directly from programfiles/massdownload/massdown.exe to make sure that the desktop icon wasnt faulty. Not sure what I can do. My O.S. is Windows XP Pro. I am a registered customer of this software.
Russell Leary	06/10/2004 12:46 am
	> Howdy. > > I am not able to load up MD 2.7.517, It will show the splash screen, then dissappear. I had recently defraged my hard-drive and ever since then I have had this problem. I can`t load up the software :( > > I have tried to re-installing it, and it installs fine. But I still have the same problem, dbl clicking the MD icon on desktop, splash screen loads up then dissappears. And then nothing, I have even had TaskManager loaded to see if it was running, and nothing shows. > > I have even tried it directly from programfiles/massdownload/massdown.exe to make sure that the desktop icon wasnt faulty. > > Not sure what I can do. > > My O.S. is Windows XP Pro. > > I am a registered customer of this software. I am using IE 6.0.2800.1106.xpsp2.030422-1633 as well.
Alexander	06/10/2004 02:29 am
	Dear Russell Leary, Thank you for writing us. Does Mass Downloader show its icon (three green arrows) in the system area (bottom-right corner of the screen)? Best regards, Alexander Bednyakov MP Staff
Russell Leary	06/11/2004 06:20 pm
	It doesnt show what you describe at all. Nothing in Taskbar, nothing loaded by viewing with TaskManager, just that when I try to load it up via desktop icon or viewing withing IE web browser (right Click selection menu) , it will show the Splash Screen for a few secs, then disappear. Did defragging my hard drive have an effect on this?
Alexander	06/14/2004 05:49 am
	Dear Russell Leary, Thank you for your feedback. Could you please make the export of Mass Downloader Registry entry for us? To export Mass Downloader data from the Registry please: 1. Open Windows button Start \| Run dialog, type "regedit" and press Ok button 2. In the left-hand panel of Registry editor please select HKEY_CURRENT_USER\SOFTWARE\MetaProducts\Mass Downloader folder 3. In the Registry menu select Export menu item and save selected node to the c:\1.reg file 4. Please attach this file to the email message and send it to support@metaproducts.com. Please add a short problem description. Thank you for your help. > Did defragging my hard drive have an effect on this? No, thi isn`t a cause of this problem. Best regards, Alexander Bednyakov MP Staff
Russell Leary	06/17/2004 07:23 pm
	Sent the information requested just now. Thank you.
Alexander	06/18/2004 04:53 am
	Dear Russell Leary, Thank you for your help. I sent you a link of the new build for a test. Thanks, Alexander

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