iexplore crash

Author Message
Onno 01/11/2010 03:57 am
Hi,

When I want to open a link to a pdf or other downloadable file, I will get a "Internet Explorer wont work anymore" error when the Flash and Media Capture Bar add-on is turned on.

I tried on different OS, Vista and Windows 7, see below for error in event-log.
When Flash and Media Capture Bar add-on is turned off, no problems.

Error:


Faulting application iexplore.exe, version 8.0.6001.18828, faulting module urlmon.dll


Problem signature:
Problem Event Name: APPCRASH
Application
Name: iexplore.exe
Application Version: 8.0.6001.18828
Application Timestamp: 4a9600c9
Fault Module Name: urlmon.dll
Fault Module Version: 8.0.6001.18828
Fault Module Timestamp: 4a96180b
Exception Code: c0000005
Exception Offset: 00007437
Andrey Filatkin 01/11/2010 08:48 am
Hello,

It's serious problem and it new for us. Can you please give us more detail?
Are any other add-ons installed in Internet Explorer?
Can you turn on the F&MC crash handler? You can do it from registry:

REGEDIT4

[HKEY_CURRENT_USER\Software\MetaProducts\FMCapture]
"LogOn"=dword:00000001
"CrashLevel"=dword:00000001

Please send logs from
%appdata%\..\LocalLow\MetaProducts\FMCapture\logs
to support@metaproducts.com
Thank you.

Best regards,
Andrey Filatkin
MetaProducts Staff