DeskTool - loss of buttons - again

Author Message
Ray Foster 09/06/2005 02:02 am
Hi, I have suffered, yet again, the total loss of all the buttons I had on the DeskTool launch bar.
This is not the first time this has happened.
I do not have a logical reason why this happens - but it does.
Is there any modification i.e. a backup that could be incorporated into the program so that when and if this happens again the user could at least revert back to the last good set up that was running?
Personally this is the only thing that (for me) spoils what is an absolutely ` Brilliant ` and innovative program.
Appreciate observations and advice.
Ray
Sergey Kovrizhkin 09/07/2005 09:40 am
> Hi, I have suffered, yet again, the total loss of all the buttons I had on the DeskTool launch bar.
> This is not the first time this has happened.
> I do not have a logical reason why this happens - but it does.
> Is there any modification i.e. a backup that could be incorporated into the program so that when and if this happens again the user could at least revert back to the last good set up that was running?

Dear Ray,

We are sorry for the problem.
Unfortunately, the backup copy of the configuration file feature
is not implemented in current version of DeskTool.
We plan to add the backup feature to the next 3.1 version of DeskTool.
Thank you for your help.

Best regards,
Sergey Kovrizhkin
MP Staff
TBARBER 10/13/2005 11:58 am
Ray, I too have suffered this same aggravating event... twice this week! What`s going on!? I am ready to drop this app and look for something else. Unfortunately, this used to be a great tool that is now useless without a fix for this problem. It is not enough to say that there is no fix for this problem and that it will be addressed in the future. When can we expect this to be corrected and why does it happen?

> Hi, I have suffered, yet again, the total loss of all the buttons I had on the DeskTool launch bar.
> This is not the first time this has happened.
> I do not have a logical reason why this happens - but it does.
> Is there any modification i.e. a backup that could be incorporated into the program so that when and if this happens again the user could at least revert back to the last good set up that was running?
> Personally this is the only thing that (for me) spoils what is an absolutely ` Brilliant ` and innovative program.
> Appreciate observations and advice.
> Ray
Raymond Foster 10/14/2005 01:46 am
Hi,
I managed to work out my own workaround for this annoying problem it is;
1. In the Desktool directory create a sub folder named "Back Up".
2. Copy the file "Desktool.cfg" into this folder - If, like me you lost all the buttons you will have to recreate them on the bar then copy the file. I have since my original posting lost the buttons again - BUT - when I recopied the file to the main directory - re started Desktool all was back to normal.
I will agree the program is a fabulous piece of work marred only by this event.
I hope my temporary solution will help, until the writers sort it out.
Best 4 now -=- Ray

> Ray, I too have suffered this same aggravating event... twice this week! What`s going on!? I am ready to drop this app and look for something else. Unfortunately, this used to be a great tool that is now useless without a fix for this problem. It is not enough to say that there is no fix for this problem and that it will be addressed in the future. When can we expect this to be corrected and why does it happen?
>
> > Hi, I have suffered, yet again, the total loss of all the buttons I had on the DeskTool launch bar.
> > This is not the first time this has happened.
> > I do not have a logical reason why this happens - but it does.
> > Is there any modification i.e. a backup that could be incorporated into the program so that when and if this happens again the user could at least revert back to the last good set up that was running?
> > Personally this is the only thing that (for me) spoils what is an absolutely ` Brilliant ` and innovative program.
> > Appreciate observations and advice.
> > Ray
Sergey Kovrizhkin 10/14/2005 02:47 am
> Ray, I too have suffered this same aggravating event... twice this week! What`s going on!?
> I am ready to drop this app and look for something else. Unfortunately, this used to be a great
> tool that is now useless without a fix for this problem. It is not enough to say that there is no fix
> for this problem and that it will be addressed in the future. When can we expect this to be
> corrected and why does it happen?

Dear TBARBER,
This is hard to find the reason of this problem since we can`t reproduce it.
However we tried to correct the problem. As a reserve variant we offer the feature of reserve
copying of a configuration with an opportunity of the subsequent restoration (load previously saved
configuration).
We will release new version of DeskTool (with support of backup feature) in the nearest future.
Now we prepare beta version of DeskTool for releasing.

Best regards,
Sergey Kovrizhkin
MP Staff
TBARBER 10/14/2005 02:48 pm
> > Ray, I too have suffered this same aggravating event... twice this week! What`s going on!?
> > I am ready to drop this app and look for something else. Unfortunately, this used to be a great
> > tool that is now useless without a fix for this problem. It is not enough to say that there is no fix
> > for this problem and that it will be addressed in the future. When can we expect this to be
> > corrected and why does it happen?
>
> Dear TBARBER,
> This is hard to find the reason of this problem since we can`t reproduce it.
> However we tried to correct the problem. As a reserve variant we offer the feature of reserve
> copying of a configuration with an opportunity of the subsequent restoration (load previously saved
> configuration).
> We will release new version of DeskTool (with support of backup feature) in the nearest future.
> Now we prepare beta version of DeskTool for releasing.
>
> Best regards,
> Sergey Kovrizhkin
> MP Staff
>
Sergey,

Thanks for the response. I have used DeskTool for quite a long time and have been pleased with it until now. The fact that the configuration file mysteriously disappears and cannot be found suggests to me that it is being seen as a threat by Trend Micro Anti-Spyware (the anti-spyware software that I am currently using). I have reviewed the log files to confirm this and cannot identify DeskTool specificaly but there are a number of registry entries that are coded such that I cannot interpret them. This has happened to me before on other perfectly legitimate applications and, by bringing it to the attention of the developers, the problem was eventualy resolved.

In the meantime I have found another application to replace DeskTool. I wish you success in correcting this problem.

Regards,

TBARBER
Jean-Marc Pelletier 12/13/2008 01:32 pm
Hi,

I''ve also lost the buttons in the past but were able to recover these (cant'' remember how...)

Now, I''ve lost my buttons once more and tried to start DeskTool manually using command line
parameters "/D /F" but application will not launch... It does launch if I don''t enter command line parameters...

Any clue on this?

Jean-Marc

> Hi, I have suffered, yet again, the total loss of all the buttons I had on the DeskTool launch bar.
> This is not the first time this has happened.
> I do not have a logical reason why this happens - but it does.
> Is there any modification i.e. a backup that could be incorporated into the program so that when and if this happens again the user could at least revert back to the last good set up that was running?
> Personally this is the only thing that (for me) spoils what is an absolutely ` Brilliant ` and innovative program.
> Appreciate observations and advice.
> Ray
Oleg Chernavin 12/14/2008 08:48 am
It could happen that the .cfg file is corrupt. Did you try to start without them and see if correct .cfg file is created?

Oleg.
TBARBER 12/14/2008 03:03 pm
Over THREE YEARS later, the problem continues! Amazing!


> It could happen that the .cfg file is corrupt. Did you try to start without them and see if correct .cfg file is created?
>
> Oleg.
Oleg Chernavin 12/14/2008 03:16 pm
Yes, sorry for this!

Oleg.
Jean-Marc Pelletier 12/14/2008 03:27 pm
Hi,

I was able to solve my problem...

I did reboot the computer and manually launched the program through
"DeskTool /D config_file /F" and, this time, it did start and load
my buttons. All this means that the config file was not corrupted
and I still don''t know why it lost my buttons...

It might help support to pinpoint the problem by reproducing the
events I experienced:

1- After automatic update of Windows from Microsoft (Windows XP
configured to download and install automatically important updates),
the system rebooted automatically and DeskTool restarted without
my buttons

2- I downloaded and installed the latest version; installation went OK
without problem

3- After installation, DeskTool was started by double-clicking on the
DeskTool program

4- Program started without buttons

5- "Killed the program" and tried to manually start the program by
issuing the command "DeskTool /D config_file /F" (all combinations of
the arguments tried individually) but program would not launch

6- Started manually the program through the command (without any
arguments) and program would start... without any buttons !!!

7- Rebooted the computer

8- Started manually the program through the command
"DeskTool /D config_file /F" (with arguments) and the program, this
time, started and my buttons were back on.

So, I still don''t know why the program initially lost my buttons and why
the new version, after installation and by issuing the command with
arguments to load my config file, refused to launch. I had to reboot
the system to bring back my buttons.

I still like this program but my advice would be to make frequent
backups of the config file to restore the buttons (with the latest
configuration of buttons) should the user experience a lost of
buttons problem.

Jean-Marc Pelletier

> Over THREE YEARS later, the problem continues! Amazing!
>
>
> > It could happen that the .cfg file is corrupt. Did you try to start without them and see if correct .cfg file is created?
> >
> > Oleg.
Oleg Chernavin 12/14/2008 05:12 pm
Yes, you are right that backups should be done there. We will add this to our plans for next versions.

Thank you!

Oleg.
Mozes 11/12/2009 09:50 am
I think that all my buttons was gone while I was upgrading my AVG anti-virus from version 8 to 9,
I had a lot of them... very frustration, very sad :(
I should backup the cfg file next time...
Oleg Chernavin 11/12/2009 11:54 am
Sorry to hear that! Was this a system or DeskTool crash while AVG installation?

Oleg.
Jean-Marc Pelletier 11/12/2009 01:11 pm
The problem was never resolved as far as I'm concerned... Every time the computer was rebooted, an "empty" desktool bar appeared, with no buttons. I had to i) "exit" the empty desktool bar and ii) run a command, in a DOS window, to reinitiate my desktool bar ""C:\Program Files\DeskTool /F"C:\Program Files\DeskTool"" to relaunch my desktool bar.

Now, I was tired of doing so and edited the registry, in HKEY_CURRENT_USER --> Software --> Microsoft --> Windows --> CurrentVersion --> Run the following registry value, for DeskTool:

C:\Program Files\DeskTool\DeskTool.exe /F"C:\Program Files\DeskTool"

I also had to remove the desktool command from the Startup items under the
Documents and Settings --> User --> Start

Now, at this time, the desktool bar launches correctly every time the computer is rebooted.
Mozes 11/12/2009 06:36 pm
hey Oleg,
no, nothing was crash during the installation and this was the first and the last time, for now, the buttons was gone. after the machine was rebooted by the installation of AVG, DeskTool loss all my buttons without any chance of restoring them. I realize that the cfg file on the user folder was reset to his original state. so the question have to be: 'why'.
thanks for your support!
Oleg Chernavin 11/13/2009 01:54 am
The problem is that we suspended DeskTool development until another developer takes over the project. But when this happens, we will take care of this issue for sure!

Oleg.