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TESTIMONIALS |
Daniel Contreras
University of California, Los Angeles
5/6/2008 |
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You are AWESOME!! I've been using OE since version 1.x, and I have to say that your company has always been helpful in having great
customer service. This is just another example of this.
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William Gibbs
3/26/2008 |
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Thanks for your very prompt reply to my inquiries. You and Mr. Chernavin provide better customer and tech support than any other software company I have done business with over the years.
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Alex Tarran
5/9/2007 |
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Thank you for the swift reply. You have excellent customer service!
Alex
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Rob Silva
2/5/2007 |
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Dear Lena,
Thank you very much for your rapid response.
As I said in my initial enquiry, I lost my hard disk. I was extremely diligent about keeping all copies of electronic downloads but it seems
not quite so diligent about recording license information. So I lost most of my Metaproducts keys and a few other pieces of software.
May I take the opportunity to say that the quality and timing of your
response far exceeds that of the other suppliers whose keys I lost.
Congratulations on fine software supported by fine customer service.
Regards,
Rob Silva
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Robert Magoffin
7/20/2006 |
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Hello--from a faceless customer you'll never meet...but
I want thank you kindly for your timely response to my problem.
Prompt efficient response to a customer's problem does indeed instill customer loyalty to a product.
Thanks again,
Robert Magoffin
retired (32 years in customer service)
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Fred Hass
3/12/2006 |
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Good Morning Lena,
And thank you for your prompt and professional response. You are most kind, and have been very helpful.
Best Premises,
Fred Hass
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Mary Genovese
2/16/2006 |
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What a great organisation you are!!! That just has to be the fastest support reply I have ever experienced.
I am a happy bunny again. Thank you so much.
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Bill Fortney
11/14/2005 |
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Thank you again. Let me say that your support on this issue has been
superb, and support is where software firms usually fall flat.
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José Angel González
10/31/2005 |
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Thank you, I am surprised pleasurably of the prompt answer, of the suppliers that I have managed for internet, you are the only one that has given me an answer the same day, happiness and very grateful
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RSeabra
10/10/2005 |
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Hope I'm being of any help. Thanks a lot for the answer. This MP team works WAY better than most hot shot companies out there, because you answer promptly, you show your interest in improvement and, no matter we can solve this little problem or not, I shall keep using MPDE just for that. And because it's good, of course.
Thanks a lot
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Don Kuzenko
6/6/2005 |
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I have corresponded with you in the past and wanted to thank you for
your reply. I will purchase my upgrade this evening (I am having
trouble with the on-line purchase from work).
I'd also like to provide some positive feedback:
I don't have his name in front of me, but I believe I am thinking of
the fellow who developed Offline Explorer. At any rate, the person I
have emailed in the past has always been extremely helpful providing
support (even though at one point it was only for a trial version). I
also very much like the product (I have dial up so it is nice to
download certain sites so I can view them at 'virtual' high speed).
Most of my experience is on UNIX based machines, but I have used a PC
desktop at home for years. I am in the process of switching to
FreeBSD and Mac OSX almost exclusively but will still have a PC around
for 'backward compatibility' (and maybe a few games :-) I am
therefore purchasing the upgrade to OE Pro as I would rather use it
than anything else even though it will not be running on my main
machine. I hope you take this comment properly, it is meant to be
high praise of your product, your support, and ultimately your
company.
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Tom Goodell, President
Integrated Knowledge Systems, Inc.
3/3/2005 |
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I want to thank you for your follow-up to my email re: Inquiry. I’ve been a user of MetaProducts software for several years, and am consistently impressed with the quality of the products, the intelligence of the design, and the level of support. It’s particularly impressive that you’ve been able to assemble an international team that responds so effectively, and with such commitment to the customer. I think about MetaProducts frequently, and wonder how you’ve achieved that. I’ve corresponded a number of times with Oleg Chernavin, and have found him tremendously useful.
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Bill Gibbs
2/21/2005 |
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...The tech support from your company is better than any I have encountered with any other software I own. With many companies you cannot even email a real person to get help. The ones that do accept email often take days to get back to you and frequently the help they offer is weak. MetaProducts is a refreshing change with prompt responses that always fix my problem.
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Michael Marriott
2/6/2005 |
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OE is one of the best applications I have ever used. It is an integral part of my daily operations. And your customer support is outstanding. Oleg is one of the best.
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Hanna Jameson
9/28/2004 |
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This is a great program. I have nothing but praise for your organization. Excellent is the only word that can describe your work. Well done, and thank you for making something I don`t regret buying.
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D Henke
8/16/2004 |
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I would just like to say thank you for your very fast reply and
download link for Offline Explorer Pro 2.9. I wish all products had customer support as efficient as yours!
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Leigh Williamson
8/15/2004 |
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Tremendous! Thank you so much for the fast response. I have been extremely satisfied with the technical aspects of the product. Now I am also extremely satisfied with the customer service as well!
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Brian Slack
7/20/2004 |
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...Mass Downloader works extremely well and speeds up downloads to
my PC via a mobile phone and infrared adapter. I don`t have a telephone line so this saves me money!
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Lou Pronay
7/14/2004 |
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I wish to thank you very much for the prompt attention to my small problem and may I say it is very pleasing to have received your email with the instructions for solving it. It`s also nice to know that you care at Metaproducts. Once again thank you.
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Goh Saito
3/29/2004 |
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Thank you - I appreciate your taking consideration my email, and very
reasonable and satisfactory support!
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Paul Voogd
2/24/2004 |
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Thank you for this response! :-) I had expected none, or with a fee included... Incredible service! Thank you!
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Betty
1/21/2004 |
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Just a quick note to thank you again for your help. It is rare for free product suppliers to provide help, so when you answered I was so pleased and grateful. I use Download Express for nearly everything, just downloaded my state tax file using it and it was so quick and easy.
Sincerely, Betty
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Adrian J.M. Cunniffe
5/15/2003 |
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You have a Loyal Customer in me because not only DOES YOUR PRODUCT WORK, which is of vital importance, but your Customer Service, well, what can I say, but it is a real pleasure in dealing with MetaProducts and their staff.
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David Slater
4/23/2003 |
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Just to say thanks for an excellent product. It has saved me having to
print web sites for instruction details etc. a number of times now, also
it is a huge help being able to have copies of the tutorial instructions
from sites handy on the hard drive. Keep up the excellent work.
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Chris Seymour
3/15/2003 |
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Thanks again for your help. It is a pleasure doing business with your
company; the programs you develop are terrific with matching customer
support.
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Robert Bowen
2/19/2003 |
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Just to tell you [Download Express] is still doing what it was meant to: it gets the job done NOW! Never have had a moment`s trouble with this program - every download is a triumph. It still maintains an average speed of about 5.5/sec whereas the XP default downloader very seldom gets above 2.5/sec.
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Louis de la Guardia Wein
1/22/2003 |
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Thank you very much for your very prompt reply. It indicates a professionalism not readily observed with a lot of email offers.
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John Collins
1/14/2003 |
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Thank you for your prompt and clear response to my problem. I have had a lot of correspondence with Oleg Chernavin about OEPro over several years and I must say, based on this, your site provides the best support by far that I have ever encountered.
I have used the support at many sites and I must say none of the others come close to your site. Your site really gives what you expect from support.
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Michael
12/7/2002 |
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I just wanted to give you a big hug, but since I can`t, please accept my deepest
thanks for helping me (again!) I guess this would be the third or fourth time that you`ve
helped me. I`m trying to learn this
computering thing and did some weird and wrong things. People like you make this
world a better and nicer place. I really appreciate you going out of your way to help
me. You even taught me how to copy and paste the registration number. Okay Lena,
I took up enough of your time, maybe there are other people like me that need your
kindness.
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Brian K.
11/25/2002 |
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Wow. What great technical support! I could tell from reading the forum that response was great, but I wasn`t sure about response to private emails.
Doubt no more. I can`t believe that a full page email was answered point for point within hours. Not only that, but an upgrade was provided with an enhancement that I wanted to have implemented as well. Incredible.
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George McIver
11/7/2002 |
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Thank you for your excellent walk through to installing Mass Downloaded registration key; I learned something today. You instructions were clear and precise, and I do appreciate your prompt response. You have done a great job.
Again, MANY THANKS TO YOU.
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Nick Ellenden
11/6/2002 |
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Thanks for some of the best product support I have had from any vendor in the IT industry over a long time.
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Chris Dersley
10/11/2002 |
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You guys deserve to go really far! Keep up the good work and thanks from a real fan of your software.
Now if you could just write a browser to flatten the competition :)
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Tom Ross
8/23/2002 |
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Hello Lena,
I had to drop you a quick mail to thank you for your help in this matter
and to congratulate you on your excellent level of customer service.
Thanks again.
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Antonio Bonacci
8/10/2002 |
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...your program is good enough to stand on its own feet..Excellent piece of software, backed up with Excellent polite and prompt service...
Thank you very much for an excellent product and a top notch support service that goes with it.
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Roddy MacKenzie
7/31/2002 |
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I love the new site. It`s almost as good as the products. Like the products and service, the site keeps getting better.
I was interested to see the downloads page has (disabled) links for Mac and Linux products. I am still using W2K on my main PC at home for the sole reason that Offline Explorerer Enterprise is not currently available for Linux.
One detail I would like to see on the site is an indication of what might be included in future releases (with the obligatory warning that not all
planned additions will actually make it into future releases.) I realise this
would give hints to competitors (if any exist) but it would also whet
appetites of existing users and potential users.
From other (lesser) companies, we only expect the impossible. From
MetaProducts, we expect miracles. Fortunately you usually deliver them.
Thanks for showing what a real software house can do
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C. Lee Berry
6/25/2002 |
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I want to thank you for your very prompt reply and the help that you gave me. I haven`t had that type of care and courtesy from many others that I contact for support.
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Peter Hartley
6/17/2002 |
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Hello customer service,
Just a brief note to be passed on to the "boss".
Today I make my second purchase of MetaProducts Software. Again I am delighted with my purchase. Your products are truly outstanding - solid, reliable, don`t clock up Windows with memory leaks, and work 100% as advertised. That`s so nice in these days where many software houses leave the debugging to their clients.
Keep up the excellent work.
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Joern Falsbaek
6/9/2002 |
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Your new homepage is a clear improvement. Its bright and organized so you have everything in sight. It also improves navigation.
I would also like to praise Oleg Chernavin for his attention to detail
with his work on Offline Explorer. He is always ready with a quick solution to any problem.
Keep on the good work.
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Bruce Randall
5/24/2002 |
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You and your staff have demonstrated excellent support service and this shall be noted to my private computer technicians, for positive recommendations to potential customers.
Thank you, one and all in your support staff, Alexander!!!
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Mike Compton
5/23/2002 |
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Dear Alexander,
Thanks for the quick reply and fix. Problem seems to be solved so you will be soon receiving my credit card details. Impressed by your service!
Many thanks
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Gordon Steer
5/17/2002 |
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Dear Lena, Thank you for your extremely fast and efficient reply to my problem. You are a credit to your company.
Yours Sincerely,
Gordon Steer
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